Field Service Scheduling Team Leader

About Us:

BW Converting Solutions is a strategic alliance of resources and services that bring together several Barry-Wehmiller companies — Paper Converting Machine Company (PCMC), Winkler Dünnebier (W D), STAX Technologies, Hudson-Sharp, Baldwin Technologies and Northern Engraving and Machine. These industry leaders offer trusted brands and innovative technologies in the design, manufacture, and service of high-performance converting and packaging machinery for the tissue, nonwovens, hygiene, bag-converting, mailing, and printing industries.

 

Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

 

Job Description:

SUMMARY: The Field Service Scheduling Team Leader will be responsible for aligning service team capacities with overall business needs. Leading a team that supports operations and managing field service technician scheduling to ensure customer commitments are met efficiently and effectively. Operating in a dynamic environment, the field service scheduling leader must balance the demands of multiple business areas while preventing inefficiencies and support gaps for our customers.

ESSENTIAL FUNCTIONS:

Scheduling Optimization

• Develop and implement standard work procedures to align operational and service team capacities
• Create visual indicators for team capacity and utilization
• Create visual indicators for team development and cross training
• Manage and optimize technician scheduling across internal and external projects
• Balance workload distribution to prevent technician burnout

Operational Alignment

• Collaborate with operational teams to establish comprehensive capacity criteria
• Develop strategies for managing schedule disruptions and customer date changes
• Implement proactive scheduling techniques to minimize service delays

Team Leadership

• Directly manage service schedulers.
• Directly manage service technician trainer.
• Provide professional development and growth opportunities
• Foster a supportive work culture that values technician contributions

Performance Management

• Establish key performance indicators for scheduling efficiency
• Monitor and analyze scheduling metrics
• Implement continuous improvement processes

• Other duties as assigned.

EDUCATION & EXPERIENCE:

• Associate degree in a Technical Field or related work experience.
• 5 years of experience.

KNOWLEDGE, SKILLS, ABILITIES:

• Extensive experience in equipment installation and project management 
• Strong technical knowledge of our product lines and installation processes 
• Excellent communication and leadership skills 
• Ability to work collaboratively in a fast-paced environment
• Workforce capacity planning
• Data-driven decision making
• Conflict resolution
• Technical understanding of service operations
• Strong analytical and problem-solving skills
• Excellent communication and leadership abilities
• Proficiency in scheduling software and workforce management tools

COMPETENCIES

• Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates – Building partnerships and collaborating with others to meet shared objectives.
• Decision Quality – Making good and timely decisions that keep the organization moving forward.

LEADERSHIP RESPONSIBILITY

This position directly supervises other team members.

WORK ENVIRONMENT/PHYSICAL DEMANDS

• Typically sits, grasps items and performs keyboarding for frequent operation of a computer
• Stand, walk, bend, reach or otherwise move about occasionally
• Lift, move or otherwise transfer items up to 30 lbs. occasionally
• Occasional exposure to typical machine shop physical hazards
• Travel by air or car occasionally

This job description has been designed to indicate the general nature and level of work performed by team members within this classification. It’s not intended to be construed as an exhaustive list of all responsibilities, duties and skills, and is subject to change at any time.

 

At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job.  If your experience is close to what you see listed here, please still consider applying.  We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions.  Please let us know if you require reasonable accommodations during the interview process. ​

Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.

 

Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.

 

Company:

Paper Converting Machine Company