Commercial Off-The-Shelf (COTS) Consultant

Description

Commercial Off-The-Shelf (COTS) Consultant: 

At B&A, we foster and embrace a distinct set of values that we live by and instill in all aspects of our organization: dedication, commitment, partnership, trust, and recognition. We have incorporated these values into successful delivery for our customers since 1988. B&A believes in ensuring its employees feel deeply connected to B&A, recognizing successes and hard work, and providing continuous opportunities to learn and grow. Our people are entrepreneurial thinkers that combine mindset, vision, and experience to drive value – not only to us as an organization, but to the clients we support. We promote a collaborative culture with our clients, and with each other, as one team working towards a common vision. We’d love for you to join our team!

Job Summary 

B&A is looking for a COTS specialist with expertise in SAP and ServiceNow solutions to join a contract with a federal government client in support of an important mission. We are seeking a highly skilled and detail-oriented Commercial Off-The-Shelf (COTS) Specialist with specific expertise in SAP and ServiceNow solutions to join our team. The COTS Specialist will be responsible for evaluating, implementing, and managing COTS software solutions to meet organizational needs. The ideal candidate will have a strong understanding of software applications, excellent problem-solving skills, and the ability to work collaboratively with cross-functional teams. 

Responsibilities

• Assess organizational needs and identify appropriate COTS software solutions.
• Conduct market research to identify potential COTS vendors and products, with a focus on SAP and ServiceNow solutions.
• Conduct market research to identify potential COTS vendors and products.
• Evaluate software based on functionality, cost, scalability, and compatibility with existing systems.
• Develop implementation plans for selected COTS solutions.
• Coordinate with vendors, IT staff, and other stakeholders to ensure smooth deployment.
• Configure software to meet organizational requirements and ensure integration with existing systems, with an emphasis on SAP and ServiceNow software.
• Configure software to meet organizational requirements and ensure integration with existing systems.
• Oversee the ongoing maintenance and support of COTS software.
• Manage software licenses and ensure compliance with vendor agreements.
• Monitor system performance and troubleshoot issues as they arise, particularly with SAP and ServiceNow systems.
• Monitor system performance and troubleshoot issues as they arise.
• Develop training materials and conduct training sessions for end-users.
• Provide technical support and assistance to users experiencing software-related issues.
• Maintain detailed documentation of software configurations, processes, and procedures.
• Prepare reports on software performance, usage, and ROI.

Education and Experience

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Minimum of 5 years of experience in implementing and managing COTS software solutions, with significant portions involving SAP and ServiceNow systems.

Required Skills

• Proficiency in software evaluation and selection processes.
• Experience with software configuration and integration.
• Knowledge of IT infrastructure and software development life cycle.
• Strong familiarity with SAP and ServiceNow solutions and their implementation.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational skills.

Desired Skills

• Certification in SAP, ServiceNow, project management or relevant IT certifications.
• Experience with enterprise-level software solutions.
• Familiarity with cloud-based software and services.

Security Clearance

• Eligible for a public trust 

More About B&A:

Notable Clients
B&A has grown to be a company that is trusted by our clients for exceptional service, innovative solutions, and inspired employees. Our service extends through federal, state, and local Government, the private sector, and higher education. Some of our notable clients include Department of Homeland Security, U.S. Customs and Border Protection, U.S. Senate, U.S. Courts, U.S. Census Bureau, U.S. Navy, and more. 

Benefits and Programs

B&A is proud to offer three robust individual and family medical plans to full time employees, including a Health Savings Account (HSA) option as well as two tiers of dental coverage, vision, life & AD&D, disability, accident, hospital indemnity, and critical illness insurance. In addition to these benefits, B&A employees enjoy paid time off, B&A sponsored trainings and certifications, pet insurance benefits, commuter transit benefits and a free subscription to a virtual exercise platform (NEOU). B&A’s 401(k) plan is available to all employees and includes a company matching contribution.

B&A has launched several programs to focus on employee engagement, wellness, and assistance. These include:

• The B&A Cares program: 30/60/90-day wellness check ins, personal development, financial management, and stress management seminars, and more
• A formal mentorship program
• Job shadowing and cross training opportunities
• Brand Ambassador program
• Employee Assistance Program (EAP) - Access to various support resources to include counseling, legal guidance, financial planning, and more
• Monthly teambuilding events
• B&A Annual Wellness Challenges: #StepWithB&A, #WalkDuringLunchWithB&A, #VolunteeringWithB&A, #ExerciseDuringLunchWithB&A, and more

At B&A, we place significant importance on improving the communities and lives of citizens across the nation through our involvement, technology expertise, and employees. B&A puts an emphasis on charitable efforts in the Northern Virginia area, including Capital Area Food Bank pantry drives, book donations, Hope for Henry Foundation events, and many more. In recognition of all these efforts, B&A has been named a Companies as Responsive Employers (CARE) award recipient by Northern Virginia Family Services and nominated by the Northern Virginia Chamber of Commerce for Outstanding Corporate Citizenship Award. 

EEO

B&A provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. B&A complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy covers conduct occurring at B&A’s offices, and other workplaces (including client sites) and all other locations where B&A is providing services, and to all work-related activities. 

EEO is the Law 

B&A participates in e-Verify. We provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 Form to confirm work authorization.