Executive Customer Care Representative

Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a connected group providing global workforce and specialist recruitment solutions. Our client has engaged us to assist them in hiring a contract Executive Customer Care Representative. If you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!
Job Responsibilities

• Executive Customer Care Manager
• Location: Auburn Hills, MI
• Pay Rate: $33.80
• 1-year contract with possibility of extension
• Medical, Dental, Vision, and 401(k) available
• Receive escalated cases received by top management
• Route cases received for other regions/brands to the appropriate Top Care team
• Investigate the customers request for support and carry out research as required using company systems and processes
• Facilitate all necessary actions to bring the case to resolution
• Work with the organizations dealer network to find a solution
• Escalate to internal corporate organizations, as required, in order to provide the customer with the information or solution to resolve the request
• Agree on an action plan and then follow through to conclusion using closed-loop case management
• Provide updates if/as requested by the referring party

Job Requirements

• Bachelor's Degree
• 5 years professional working experience
• Positive attitude and a passion for customer care; personifies 'willingness to help'
• Ability to be patient and friendly with all types of customers
• Flexibility and adaptability to work in a fast-paced environment; prioritize and manage own workload
• Ability to prioritize conflicting workload to satisfy customers under time pressure
• Ability to troubleshoot issues and provide clear and concise directions to customers
• Excellent written and verbal communication skills, responding with appropriate feedback
• Demonstrated ability or aptitude to understand automotive/technical issues and terminology
• Ability to demonstrate empathy and understanding; diplomatic, polite and apologizes where necessary
• Competent in Microsoft Office/Google Suite, Internet Explorer, Edge and Google Chrome
• Ability to learn, use and manage internal/proprietary applications in support of customer handling
• Ability to build relationships and collaborate with dealer personnel and internal stakeholders
• Ability to work a flexible schedule
• Preferred Requirements:
• 2 years of customer service experience preferably in a contact center or dealership.
• Previous experience with other premium brands, luxury hospitality or retail.
• Experience with cloud-based CRM and telephony tools.
• Someone with 2-3 years customer service background, preferably in an automotive setting.
• Someone with excellent communication skills.
• Someone who is motivated, can think on their feet and is a good decision maker.
• Someone who is comfortable working with executive leadership
• Someone who is a quick learner

Benefits
As a Executive Customer Care Representative with Bartech Staffing, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We provide our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment, and your performance, you can find potential opportunities for direct employment.
At Impellam Group, we offer a competitive compensation package with benefits including:

• Medical, dental, and vision
• 401(k) plan with employee contribution opportunities
• Paid time off, including holidays
• 529 college savings program

Make the most of your experience!
Apply now!
For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our client, who is looking for people who are eligible to work in the US and can start immediately.
INDAUTOW2

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.