What are the responsibilities and job description for the Host Person position at Bartell Hotels, a CALP?
About Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and modern design, farm-to-table restaurants and energized bars, three beautiful marinas and the iconic Humphreys Concerts by the Bay entertainment venue.
Our Culture: At Bartell Hotels you will find a team of incredibly friendly people who are committed to exceeding guest expectations every day. The Bartell Hotels culture emphasizes respect, pride, teamwork and development. When you work at Bartell Hotels, you are encouraged to think entrepreneurially, and you are empowered to perform and show leadership in ways that can help advance your career. We often look within to promote deserving colleagues at all levels. Bartell Hotels embraces colleague diversity, inclusion and equity, and is firmly committed to respecting and appreciating each colleague.
Bartell Hotels is an equal opportunity employer.
Primary Objective of Host/Hostess Position
The primary objective of the host/hostess is to deliver an excellent first and last impression to all guests and to provide accurate information over the phone and in person in a friendly and efficient manner.
Responsibilities
- Greet all guest in a pleasant and attentive manner
- Work with customers to exceed expectations and answer all questions
- Answer phones promptly and be knowledgeable on all current activities of the restaurant and bar
- Accountable for controlling the smooth and steady flow of customers in the restaurant.
- Maintain awareness of reservations, mapping out the floor plan being mindful of seating rotations
- Present menus and inform guests who their server will be
- Keep track of the customer counts and table seating times
- Make sure servers are aware that they have a new table and make sure they are ready
- Let a manager know if there is a need for a wait or table touch
- Maintain familiarity of the menu to be able to answer questions of waiting guest and phone calls, as well as being able to take to go orders as needed
- Acquires a working knowledge of hotel, in-house facilities, and local information to respond to customer questions in these areas as required
Other duties may be assigned as needed
Physical Demands & Work Environment
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl and must frequently lift and/or move up to 25 pounds. The employee must also be able to go up and down a flight of stairs. The employee may be frequently exposed to outside weather conditions. The noise is usually moderate to loud.
