What are the responsibilities and job description for the Customer Service Rep position at BASCO MANUFACTURING COMPANY?
Basco Manufacturing, a leader in custom luxury shower enclosures, is looking for a Customer Service Rock Star to join our team! We are a fast pace family-owned manufacturing business that prides itself on providing the highest quality shower doors in the industry. We also pride ourselves on attracting highly talented individuals to contribute and build for our future.
We are seeking an energetic and reliable professional to join our team. The successful candidate will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Customer Service Specialists are often the first point of contact for customers product issues, so we are interested in hiring an individual with a commitment to customer satisfaction and an ability to make quick and accurate decisions.
To be a successful Customer Service Specialist, you should be customer-focused, detail oriented, and efficient. In addition, you should be polite, reliable, knowledgeable, and adaptable
Responsibilities:
- Obtains and retains extensive product knowledge
- Takes incoming and makes outgoing calls to provide customers with product selection support
- Verifies orders are designated properly and all information is correct prior to submission to order entry
- Type up orders for submittal to order entry
- Inputs warranty registration information into database
- Communicate with customers and coworkers in a professional manner
- Works in conjunction with other departments to further improve processes and quality standards
- Consults with Quality and Engineering Departments to communicate new product applications/issues
- Responsible for inputting individual call information into call data tracking tool
- Provide assistance to walk-in customers
- Performs other duties and projects as assigned by management
- Good organizational and follow-up skills and the ability to problem solve.
- Ability to organize tasks and work independently
- 1-3 years experience working in a call center or customer service environment
- High School Diploma, GED or equivalent
- Strong math skills, including the ability to work and understand fractions and decimals is required
- Must have excellent attendance history as outstanding attendance is critical for this position
- Strong outlook and excel skills are necessary
- The ability to exhibit a high degree of professionalism, customer service and enthusiasm
- Strong analytical and troubleshooting skills in investigating and resolving technical product issues
