What are the responsibilities and job description for the Technical Scheduling Coordinator position at Basco Manufacturing Company?
*Position Overview:*
The Technical Scheduling Coordinator is responsible for managing schedules and appointments with a strong emphasis on technical acumen. They ensure all parties involved are informed about the latest updates and agree to the terms. The coordinator must consider the technical requirements and subject of the appointment to determine the appropriate duration. Their duties include scheduling appointments, managing calls, and prioritizing tasks while balancing other responsibilities.
*Core Competencies:*
- *ATTITUDE:* Collaborates effectively with team members, demonstrates a proactive approach in resolving issues, takes ownership of mistakes and implements corrective actions, shows pride in delivering high-quality work, seeks opportunities to assist others, and goes the extra mile to support colleagues and customers.
- *CUSTOMER:* Builds and maintains customer confidence, is dedicated to enhancing customer satisfaction, sets realistic customer expectations, takes responsibility for resolving customer issues, ensures commitments to customers are fulfilled, and actively seeks customer feedback.
- *TEAMWORK:* Meets team deadlines and responsibilities, values and listens to others' opinions, assists team leaders in achieving goals, fosters a welcoming and collaborative team environment, builds rapport with colleagues, and takes shared responsibility for the company's vision and success.
- *QUALITY:* Pays close attention to detail and accuracy, is committed to continuous improvement, monitors quality levels, identifies root causes of quality issues, and takes ownership of and resolves quality problems.
*Essential Duties and Responsibilities:*
- Answering phone calls and emails.
- Making phone calls and sending emails to remind individuals of appointments.
- Ensuring all appointments are properly documented and recorded in company databases.
- Monitoring and adjusting schedules as needed to accommodate changes or unexpected events.
- Communicating with professionals about appointment availability.
- Collaborating with other departments to ensure schedules align with overall company goals.
- Resolving scheduling conflicts in a professional and efficient manner.
- Providing administrative support as needed to ensure efficient and effective scheduling processes.
*Technical Responsibilities:*
- Utilizing advanced scheduling software and tools to manage appointments and schedules.
- Ensuring all technical requirements for appointments are met, including equipment setup and software configurations.
- Coordinating with IT and other technical departments to ensure seamless integration of scheduling systems.
- Troubleshooting and resolving technical issues related to scheduling software.
- Analyzing data from scheduling systems to optimize appointment scheduling and resource allocation.
- Implementing and maintaining automated scheduling processes to improve efficiency.
*Qualifications:*
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
*Education and/or Experience:*
- Minimum of two years of experience in a similar role.
- Strong organizational and time-management skills.
- Capability to manage competing priorities and handle a fast-paced work environment.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office and other scheduling software.
- Experience with technical scheduling tools and software.
- Good interpersonal skills with the ability to build strong relationships.
- Attention to detail and a high level of accuracy.
*Technical Abilities:*
- Considerable knowledge of company focus, philosophy, and culture.
- Ability to develop and maintain customer relations.
- Knowledge of computer software and information databases.
- Familiarity with technical scheduling systems and software.
- Ability to meet and deal effectively with officials of other companies and the public.
- Ability to work effectively as a member of a team.
- Excellent communication skills, attention to detail, ability to establish good rapport with department staff, vendors, distributors.
- Ability to work independently.
- Self-motivated and goal-oriented.
- Excellent time management skills.
- Demonstrated leadership ability and the possession of tact, integrity, and common sense.
- Well-developed presentation skills.
- Excellent customer relations skills.
*Physical Demands:*
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This revised job description emphasizes the technical skills and knowledge required for the role of a Technical Scheduling Coordinator, ensuring that candidates are well-equipped to handle the technical aspects of sche
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person