What are the responsibilities and job description for the Night Auditor/Front Desk Agent - EconoLodge Marquette position at Base Hospitality Group, LLC?
Overview
We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in creating a positive experience for guests at our hotel or resort, and it requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out processes efficiently.
- Handle reservations and provide information about hotel services and amenities.
- Respond to guest inquiries via phone systems, ensuring excellent phone etiquette.
- Conduct night audits as required, ensuring accurate financial reporting.
- Collaborate with housekeeping and maintenance teams to address guest needs promptly.
- Maintain knowledge of local attractions and events to assist guests with recommendations.
- Assist in resolving guest complaints or issues in a timely manner.
- Uphold the hotel's standards of cleanliness, safety, and professionalism.
Requirements
- Previous experience in hotel management or hospitality is preferred.
- Strong phone etiquette skills are essential for effective communication.
- Multilingual or bilingual abilities are a plus, enhancing guest interactions.
- Familiarity with night audit procedures is advantageous.
- Ability to work flexible hours, including nights and weekends as needed.
- Excellent organizational skills with attention to detail.
- Strong interpersonal skills to foster positive relationships with guests and team members.
- A passion for providing outstanding customer service in a fast-paced environment.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Expected hours: 36 – 40 per week
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Every weekend
- Night shift
- Overnight shift
Work Location: In person
Salary : $15 - $16