What are the responsibilities and job description for the Citrix System Administrator position at Base2 Solutions?
Base-2 Solutions is seeking a Citrix Systems Administrator to support the National Media Exploitation Center (NMEC). The Administrator will provide operations support to customers across multiple geographic locations. They will provide operations and maintenance support to existing Citrix VDI environments across multiple enclaves and assist with the implementation of new solutions. The administrator will help drive adoption of trusted thin-client platforms and virtual desktops across a diverse user base by focusing on improving the reliability, functionality, and user experience of the systems. This individual will work in a team environment to ensure mission needs are met for internal and external customers.
This is a 100% on-site position. All work must be performed at the customer site in Bethesda at the Intelligence Community Campus.
Security Clearance
Due to the nature of the government contracts we support, US Citizenship is required.
TS / SCI with CI Poly is required for position or a TS / SCI and willingness to obtain a Poly.
Primary Responsibilities
Individuals in this role will be required to perform remote administration of servers located in offsite data centers.
Provide Tier 3 operations support and be able to rapidly distinguish isolated user problems vs service outages for Citrix technologies to include; Citrix XenDesktop, Citrix XenApp, Citrix NetScaler, and Citrix StoreFront.
Monitor Citrix infrastructure and identify system anomalies before they impact customers to include storage availability / capacity, network connectivity, database health, and other daily health checks as required.
Work closely with Engineering staff to plan out future modernization efforts to meet customer and administrator requirements.
Collaborate to perform network latency analysis to address slow connections and user experience issues with alacrity.
Implement version and architectural changes to existing, approved, systems to maintain operability and security of the environment
Implement major system upgrades as designed and approved
Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of Group Policy modifications
Perform periodic backup and restoration of servers
Monitor desktop capacity to size the environment based on typical usage trends
Monitor License and Certificate status on the systems and coordinate the renewal and installation as needed.
Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
Establish comprehensive availability and capacity management solution using lessons learned
Develop solutions to technical issues.
Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.
Periodically review, update, and generate Standard Operating Procedures (SOPs) for systems and services under your control.
Update operations and monitoring documentation for 24 / 7 / 365 IT watch personnel.
Basic Qualifications
Requires a Bachelor's degree and 8 years of relevant experience, or Masters degree with 6 years of experience. Additional years of experience may be considered in lieu of a degree
Experience with interacting with customers to handle service inquiries and problems.
Experience working as a Tier 3 system administrator : familiar with using desktop software applications such as web browsing and client software, and IT Service Management software.
Knowledge of IC IT standards and best practices.
Extensive knowledge of Citrix technologies to include, XenDesktop, XenApp, NetScaler, and StoreFront.
Extensive experience with patch and upgrade methodology for front-end and back-end systems based on Citrix technology.
Experience with rapid testing, validation, and deployment of new baseline images
Extensive experience with conducting incident and trend analysis via log review, performance baselining / review, and other incident / problem management techniques to develop solutions to ongoing issues impacting the customer experience
Experience with Scripting / Automation
Experience troubleshooting issues in a growing environment.
Time management skills.
Strong oral and written communications skills.
Track record of working effectively within a team, and support to peers toward improved processes and results.
Experience with support ticket management systems.
Experience mentoring others and / or supervising others.
Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security CE, CCNA-Security, GICSP, GSEC, or SSCP along with an appropriate computing environment (CE) certification). An IAT Level III certification would also be acceptable (CASP , CCNP Security, CISA, CISSP, GCED, GCIH, CCSP).
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