What are the responsibilities and job description for the Citrix Administrator position at CCS Global Tech?
Job Title : Citrix System Administrator
Client Location : Bethesda, MD (Onsite)
Employment type : Fulltime
Active Security Clearance : Active TS / SCI with Poly is required for position or a TS / SCI and willingness to obtain a Poly
Job Description :
The Administrator will provide operations support to customers across multiple geographic locations. They will provide operations and maintenance support to existing Citrix VDI environments across multiple enclaves and assist with the implementation of new solutions. The administrator will help drive adoption of trusted thin-client platforms and virtual desktops across a diverse user base by focusing on improving the reliability, functionality, and user experience of the systems. This individual will work in a team environment to ensure mission needs are met for internal and external customers.
This is a 100% on-site position. All work must be performed at the customer site in Bethesda, Maryland.
Primary Responsibilities :
- Individuals in this role will be required to perform remote administration of servers located in offsite data centers.
- Provide Tier 3 operations support and be able to rapidly distinguish isolated user problems vs service outages for Citrix technologies to include; Citrix XenDesktop, Citrix XenApp, Citrix NetScaler, and Citrix StoreFront.
- Monitor Citrix infrastructure and identify system anomalies before they impact customers to include storage availability / capacity, network connectivity, database health, and other daily health checks as required.
- Work closely with Engineering staff to plan out future modernization efforts to meet customer and administrator requirements.
- Collaborate to perform network latency analysis to address slow connections and user experience issues with alacrity.
- Implement version and architectural changes to existing, approved, systems to maintain operability and security of the environment
- Implement major system upgrades as designed and approved
- Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of Group Policy modifications
- Perform periodic backup and restoration of servers
- Monitor desktop capacity to size the environment based on typical usage trends
- Monitor License and Certificate status on the systems and coordinate the renewal and installation as needed.
- Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
- Establish comprehensive availability and capacity management solution using lessons learned
- Develop solutions to technical issues.
- Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.
- Periodically review, update, and generate Standard Operating Procedures (SOPs) for systems and services under your control.
- Update operations and monitoring documentation for 24 / 7 / 365 IT watch personnel.
Basic Qualifications :
Security Clearance
Preferred Qualifications :
