What are the responsibilities and job description for the ServiceNow Business Analyst position at BaseCamp Consulting & Solutions?
Job Description
Job Description
Salary : $90,000 - $120,000
ServiceNow Business Analyst
Reports to : Account Executive
Status : Permanent, Full-time
Location : Hybrid, 2-3Days a week in Reston VA
ORGANIZATIONAL BACKGROUND
Established in August 2016, Basecamp Consulting and Solutions is a dynamic Information Technology (IT) consulting firm committed to delivering results for our clients. Specializing in next-generation IT and digital transformation solutions, Basecamp Consulting and Solutions is dedicated to helping clients achieve success through trust, innovation, quality work, and a steadfast commitment to results.
At Basecamp, we believe in the power of emerging technologies to propel our clients toward their goals. Our focus lies in business and IT modernization, utilizing Cloud solutions, cybersecurity, and cutting-edge application development. We pride ourselves on a team of talented professionals who are passionate about supporting our clients on their journey towards innovative outcomes.
Basecamp Consulting and Solutions is dedicated to pushing the boundaries of IT consulting and we are equally committed to embodying these principles in every facet of our work.
We are seeking an ServiceNow Business Analystwho is well versed in business process design and ServiceNow workflow design. A strong attention to detail and team orientedto join our growing Technology Solutions division.
Responsibilities Include :
- Business Process Design
- Design ServiceNow workflow
- Review and document current state of IT request management for acquired facility to include both front end and back-end processes.
- Work with Service Catalog / Request Process Owner and Manager to recommend approach for converting current request management process to enterprise process and tool.
- Determine if new service request forms need to be created.
- Gather and document service requests requirements for new and transitioning existing requests to enterprise requests.
- Leverage strategic and analytical skills to address significant company challenges. Collaborate with clients and stakeholders to formulate and test strategies.
- Engage in constructing problem frameworks, formulating hypotheses, conducting tests and analyses, develop solutions, assessing operational feasibility, leading implementation efforts, and creating monitoring plans.
Required Experience
Nice-To-Have
COMPENSATION AND WORKING CONDITIONS
Basecamp Consulting and Solutions is committed to principles of equity and inclusion. We strive to create a workplace where everyone feels safe and empowered. We will be prioritizing applications from individuals with diverse backgrounds, including racialized populations, Veterans, and 2SLGBTQ .
Salary : $90,000 - $120,000
