What are the responsibilities and job description for the Developer Success Engineer position at Baseten?
ABOUT BASETEN
We're a growing team of builders backed by top-tier investors, including IVP, Spark Capital, Greylock, and Sarah Guo at Conviction. ML teams at enterprises and category-defining AI-native companies like Descript, Bland.ai, Patreon, Writer, and Robust Intelligence use Baseten to power their core production workloads with best-in-class performance, security, and reliability. While we've unlocked PMF and secured Series B funding, the ML infrastructure market is massive, and we're just getting started. If you're excited to work on engaging and relevant problems while building something new from the ground up, come join us!
THE ROLE :
As a Developer Success Engineer at Baseten, you will bridge the gap between engineering and our developer community, ensuring users have an exceptional experience with our ML infrastructure platform. This role combines technical problem-solving, customer advocacy, and product development to help customers successfully implement ML solutions at scale using Baseten's open-source Truss system.
RESPONSIBILITIES :
- Partner with our Forward Deployed Engineering team to provide technical support and build tools and capabilities that enhance developer success, diving deep into customer use cases and helping them achieve their goals with Baseten's platform
- Develop and maintain documentation, tutorials, and technical guides that enable developers to effectively use Baseten's products
- Contribute to product development by implementing new features and fixing bugs based on developer feedback and needs
- Own the internal tools used to streamline customer support
- Act as a technical liaison between customers and internal engineering teams, providing critical feedback to influence product development and feature prioritization
- Collaborate with cross-functional teams to understand and improve ML deployment workflows and user experience
REQUIREMENTS :
NICE TO HAVE :
BENEFITS :
Apply Now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
