What are the responsibilities and job description for the Customer Service Representative position at BasicBlock Inc.?
At its core, BasicBlock helps get truck drivers paid faster. Period. Our industry-leading software and financial services allow independent truck drivers to spend less time worrying about cash flow and more time focused on the road.
Our company is one of the few workplaces where you can experience the drive and ambition of Silicon Valley alongside the friendly and hard-working qualities of the Great Plains. If you join our team, we'll let you take the reins as long as you produce quality work in return. We're a focused and authentic team who puts a priority on ownership and creating an environment where everyone can do their best work.
About the position…..
We are seeking a responsible, detail-oriented Customer Service Representative with excellent communication skills. In this role, you will demonstrate initiative, teamwork, and a strong commitment to customer satisfaction. You will assist carriers with account inquiries, ensure timely document submission, and collaborate with sales and customer service teams to provide efficient solutions. The ideal candidate is proactive, organized, and dedicated to delivering exceptional support in a fast-paced environment.
Responsibilities:
- Maintain continuous communication with carriers and customers via phone, email, and text.
- Ensure all parties are informed of necessary information.
- Assist clients with account updates, invoice submissions, funding status, and general queries related to the factoring operations.
- Maintain and update accurate information in the company’s operating system.
- Assist customers with app support.
- Help customers source loads via load boards and direct relationships.
You must….
- Have shared values, meaning play fast and win, be autonomous, and do what you say you are going to do
- Show up, take responsibility and have a growth mindset
- Have superior communication skills and outstanding problem-solving abilities
- Be customer-focused, with a passion for providing an amazing customer experience and helping clients achieve great things
- Have clear communication with customers
- Have good analytical skills and basic mathematics
- Have incredible time management and organizational skills with the ability to navigate multiple tasks at once
- Have earned a High School Diploma or equivalent
- Have a current, permanent U.S. residence. Sorry, we're not hiring outside the U.S. at this time even if you’re willing to work U.S. hours.
Would be nice if you…
- 1-3 years experience in the logistics field
Benefits:
- Employee stock options
- Paid time off
- Health
- Dental
- Vision
- Complimentary caffeine (whatever your brand), soda, and snacks
- Weekly team lunches (on us)
BasicBlock is an equal opportunity employer
