What are the responsibilities and job description for the Assistant Guest Services Manager position at Basin Harbor?
Summary
The Assistant Guest Services Manager will provide support for the front desk, switchboard and concierge staff. This role will act as Manager on Duty for all guest service issues.
Diversity helps us build a team that represents a variety of backgrounds, skills, and perspectives. We are an Equal Opportunity Employer.
Responsibilities/Duties:
- Addresses guest concerns and complaints and ensure that they are reviewed, recorded, and resolved
- Sets a professional tone and example for all staff to follow
- Performs duties in an exact and neat manner, and in accordance with Basin Harbor Standards
- Answers inquiries pertaining to billing, resort services, reservations, shopping, dining, entertainment, and travel directions
- Completes daily reports to support the Front Office and the day-to-day operation of the department
- Assists in training of all staff and continual skill building within the Guest Services department
- Crosschecks all arrivals and departures
- Keeps Guest Services Manager promptly and fully informed of all problems or unusual matters of significance
- Answers calls and handles emergencies in the absence of the Guest Services Manager
- Performs other tasks as assigned by the Guest Services Manager
Essential Qualifications and Competencies:
- High School diploma or general education degree required and 1 to 5 years of experience in a hotel front desk setting preferred;
- Ability to use or learn to use, the following equipment: computer, printer and etc.
- Ability to read and comprehend simple instructions, short correspondence, and memos in English
- Ability to write simple correspondence and to effectively present information in one-on-one situations in person and over the telephone in English.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole number, common fractions, and decimals.
- Ability to apply common sense, understanding to carry out or provide instructions
- Must be able to adapt to changes in a fast paced, dynamic, and sometimes intense work environment.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be willing and able to pass a background check.
