What are the responsibilities and job description for the Customer Service Representative position at Basin Pacific Insurance?
Company Description
Basin Pacific Insurance in North Tacoma, has been operating since 2009, prioritizes face-to-face interactions and personalized service over online transactions. Each office is staffed by local insurance professionals who take the time to understand individual needs and provide custom-tailored advice. Word-of-mouth referrals drive our business, emphasizing the importance of personal connections and community relationships.
Role Description
This is a part-time, with full-time potential, on-site role for an Insurance Customer Service Representative at Basin Pacific Insurance in Tacoma, WA. The Customer Service Representative will be responsible for providing exceptional customer support, ensuring clients information is updated and accurate, delivering timely and accurate quotes as directed.
Qualifications
- WA State Property and Casualty insurance license or the ability to become licensed within 30 days
- Customer Service Representatives and Customer Support skills
- Customer Satisfaction and Customer Experience expertise
- Strong interpersonal and communication skills
- Ability to handle challenging situations with empathy and professionalism
- High school diploma or equivalent required; some college coursework preferred