What are the responsibilities and job description for the Applications Support Analyst position at Basis Technologies?
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WHO WE ARE
Basis Technologies delivers software and services to automate digital media operations for leading agencies and brands.
Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.
We are deeply committed to building software that will change the ad tech industry for the better and are equally dedicated to building an inclusive culture of highly motivated individuals who create a positive and supportive environment together. We invest in our culture and support our employees so they can do their best work.
Basis Technologies is headquartered in Chicago, and our employees have the flexibility to work from headquarters, completely remote, or a hybrid of the two. Please note, we are hiring on a remote working basis only in the U.S. and Canada.
ABOUT THE TEAM
The Applications Support department is the point of escalation for most technical issues, bugs, as well as a number of operational and maintenance tasks to do with Basis Platform and Basis DSP. Applications Support is responsible for analyzing issues and either providing advice/solutions or working with engineering to resolve issues.
WAYS YOU’LL CONTRIBUTE
You will assist Beeps with all sorts of troubleshooting on their ad campaigns on our software, being highly responsive and supportive with the ad buying process. You will work closely with our Customer Success team, as well as Engineering and Product to address issues while providing raving fan service to all stakeholders. You will contribute by:
\n- Assisting internal teams with campaign troubleshooting
- Providing technical support and other matters impacting the ad buying process
- Producing comprehensive, prioritized issue reports to Engineering
- Liaising with Customer Success, Engineering, and Product teams on open technical issues
- Working with colleagues in Platform Operations to report integration issues with partners.
- Identifying the root cause of problems and propose solutions to prevent recurrence.
- Retrieving and analyze platform data from databases and our partners.
- Providing Raving Fan service to internal stakeholders by being highly responsive and freely sharing knowledge to improve the ability of others.
- 2-3 years’ experience working in an online-centric business
- Proficiency in SQL or related database query languages
- HTML, HTTP, and scripting knowledge (e.g., JavaScript, Python, etc.)
- Proven ability to independently develop holistic understanding of complex systems.
- Ability to clearly explain complex technical subjects.
- Excellent verbal and written English
- Engineering or Computer Science degree preferred.
- Engineering or Computer Science degree preferred.
- Advertising technology experience preferred, but not required.
- Programming ability preferred.
- Ruby, Java, Python, and react.js
- Kubernetes, Docker, Kafka
- PostgreSQL, NoSQL
- AWS
ANYTHING ELSE?
Don't think you have all the skills required for this role? That's okay, we recognize that experience can be built in many ways. If you have relevant skills that are not reflected in your resume, we welcome your candidacy and encourage you to share more in an optional cover letter, even if your experience doesn’t match our exact requirements.
LIFE WITH BASIS TECHNOLOGIES
We take care of our people and believe that our success depends on the growth and well-being of each one of our team members.
We've been proudly recognized as:
Ad Age, Best Places to Work 2024, 2023, 2022, 2013
Built In, Best Workplaces 2024, 2023, 2022, 2021
Crain's Best Companies to Work for in Chicago 2023, 2022, 2021, 2020, 2014, 2013, 2012, 2011
Crain's Best Companies to Work for in New York 2023, 2022, 2021, 2014
Dallas Morning News, Top Workplaces 2023, 2022, 2021, 2019, 2015
Denver Post, Top Workplaces 2024, 2023, 2022, 2021, 2020
Denver Business Journal's Largest Tech Employers 2024, 2023, 2022, 2021, 2020
We provide a thoughtful perks and benefits package including a modified workweek, competitive 401k/RRSP matching, mental health support, a funded health savings account, paid sabbatical, generous parental leave, a flexible work environment and time off policy, and more.
We are proud to be an equal opportunity employer and are committed to building teams that are diverse in thought, perspective, and culture. We celebrate all team members regardless of gender identity, sexual orientation, race or cultural background, religion, disability, and age.
Basis is committed to providing the best possible interview experience for all our candidates. If you have a disability or questions related to interview accessibility, please contact talent.acquisition@basis.com.
Information collected and processed as part of any job applications you choose to submit is subject to Basis' privacy policy that you can view here.
Salary : $64,000 - $104,000