What are the responsibilities and job description for the Customer Service Representative position at Baso Lighting?
BASO, a global leader in the architectural lighting industry, is searching for a Customer Service Representative based in Connecticut. This position, reporting into the Customer Service Manager, will have the opportunity to collaborate with a young dynamic team at BASO's state of the art U.S factory and showroom in Oxford. BASO offers an exciting fast paced environment in an expanding company with opportunity to grow. Furthermore, you can expect to take advantage of a comprehensive benefit package.
This position is Full Time, Monday-Friday. Work Location: Oxford, Connecticut (this is not a remote position)
Your responsibilities
- Process quotes and purchase orders in a timely manner
- Work directly with our regional sales manager and sales agency (within the assigned territory)
- Convey updates for quotes and orders to our stakeholders
- Ensure customer support and coordinate post-sales related topics in collaboration with our technical support team
- Provide feedback to the department head regarding service-related issues or customer concerns
- Contribute to customer satisfaction via effective communication internally and externally
Requirements
- Excellent written & verbal communication skills
- Customer focused & teamwork oriented
- Problem solving & analytical skills
- Time management & multitasking is essential
- Minimum of one year experience in business-to-business or manufacturing customer service
- Proficiency in Microsoft suite (Outlook, Excel, Word, etc.)
- Knowledge in order processing in a manufacturing environment is a plus
- Technical knowledge is an advantage as well
- The ideal candidate will be required to pass a drug screening and background check
Benefits
- Starting from $20-$22 per hour
Based on knowledge and experience a higher pay is feasible
- 401(k) matching
- Health, Dental & Vision insurance
- Paid time off
About BASO
At BASO, we rely on a flat organizational structure, and place a tremendous amount of trust in our employees to promote self-dependence and creativity. This leads to success both personally and for the entire company.
A company’s success is the result of the success achieved by its employees. Those who embrace this idea know how important it is to foster a company culture that allows and actively encourages employees to achieve ongoing success. Here at BASO, this is precisely the goal we have set for ourselves. This requires a climate of appreciation for the work of every individual, as well as a wide range of development opportunities, open communication, and the acceptance of responsibility.
We promote honest and open communication between employees and supervisors and colleagues who support one another at all times. BASO believes that open office plans that includes spacious rooms, fine furnishings, and state-of-the-art office equipment creates a work climate that allows everyone to put forth their best performance.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $20 - $22
