What are the responsibilities and job description for the Call Center - Intake Specialist position at BASS MEDICAL GROUP?
Description
Neurology practice in Walnut Creek seeks a Call Center team member with EPIC experience. This position is FULL TIME, Monday – Friday, 8:30 am to 5:00pm. Compensation based on experience.
No matter what your job title is, the work you do at Bass Medical Group-Neurology supports the health and well-being of the men, women, and children who turn to us for care. That`s because all of us are committed to providing the best possible care experience. Join us and put your beliefs into practice.
A strong applicant must be computer savvy, able to multitask, work well under pressure, have excellent communication skills and possess a positive can do attitude. Candidates should be flexible and friendly with clients and staff. The ability to work independently, proactively, and adapt appropriately to changing priorities is a must.
Requirements
Qualifications:
- Customer Service Experience
- Electronic Medical Records programs (EPIC Preferred)
- Experience in a fast paced work environment
- Multiple Phone Lines
- Medical Terminology
- Experience with Medicare, HMO and PPO insurance payers
- Excellent verbal and written communication skills required
- Proven problem solving, analytical and decision making skills
- Strong computer skills (Microsoft Word, Excel and Outlook)
Duties:
- Answering multi phone lines and triaging accordingly
- Schedule/confirming appointments
- Verify patient eligibility and referrals
- Patient registration/Sending new patient packets
- E-Chart Prepping
- Perform all administrative and direct patient care tasks in a clinical setting to patients in call center.
Education/Certification Requirements:
- High School diploma required
- Administrative Medical Assistant Course Certificate and/or Clinical Medical Assistant Course Certificate preferred
- Associate’s degree or two year healthcare degree or experience preferred but not required
Experience:
- 1-2 years of Medical front experience preferred
- One year EMR preferred- EPIC Preferred
