Demo

Call Center Representative

BASS Medical Group
BASS Medical Group Salary
San Francisco, CA Full Time
POSTED ON 1/22/2025
AVAILABLE BEFORE 4/21/2025

Call Center Rep - AA / BS degree a plus Knowledge of Microsoft Office.

Good Customer Service Skills. Enjoy talking to patients and extending assistance with patience. Possess positive attitude and demeanor.

Observe HIPAA Guidelines.

Expectations :

  • Take ownership of duties assigned to him / her.
  • Attendance
  • Dependable
  • Team player
  • Can follow directions

Duties and Responsibilities :

  • Responsible for answering patients calls
  • De-escalate situations involving dissatisfied patients, offering assistance and support
  • Distribute calls to proper teams.
  • Emails the Team Specialty Supervisor or assigned Biller following the workflow of Call / email delegation
  • Good comprehension of Epic to assist simple billing questions
  • Call patients to collect past due balances
  • Understands payment plan guidelines
  • Observe HIPAA policies and regulations
  • Maintains the company's positive reputation
  • Other responsibilities and projects that can be assigned from time to time
  • Qualifications :

  • High School graduate
  • Knowledge of Epic is a plus
  • Minimum 1 year of customer service experience
  • Good Customer Service Skills
  • Compensation Package

    At BASS Medical Group, we understand that a comprehensive, high quality, and affordable health benefits program is now more essential than ever. The overall well-being of our employees is at the forefront of our focus. With this in mind, we offer our eligible employees a generous benefits program.

    Health & Welfare Benefits : Medical through Anthem Blue Cross PPO, Low-Cost Dental and Vision, Medical FSA & HSA.

    Retirement Savings & Income Security : Basic Life & AD&D Insurance, Long Term Disability, 401K plan with an employer contribution, Access to Financial Advisors, Identity Theft Program.

    Work / Life Balance Benefits : Paid Time Off and Company Paid holidays, Life Assistance Program, Commuter & Parking Benefits, Secure Travel Services, Healthy Rewards Program, Will Preparation Program, Additional perks to include discounts for Cellular phone and Gym memberships.

    Voluntary Benefits : Optional Life & AD&D Insurance, Aflac Supplemental Insurance, Pet Insurance

    Compensation will be based on experience

    Pay Scale / Ranges :

    21.00-$28.50 / hour (and the hourly equivalent for salaried employees).

  • Employees actual pay rate will depend on a host of factors including, without limitation, job location, specialty, skillset, education, and experience. The patey scale / ranges shown are representative of the pay rates for the job title reflected above, but an employees actual pay rate will be determined on a case-by-case basis.
  • Salary : $21 - $29

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