Conference Services and Catering Sales Administrative Assistant

POSITION SUMMARY:  

The Conference Services & Catering Sales Administrative Assistant provides friendly, efficient clerical and administrative support to the Wedding & Catering Sales Managers and Conference Services Managers when needed. 

ESSENTIAL FUNCTIONS:

• Adhere to standards of operations, policies, procedures, instructions, etc…

• Responding to telephone inquiries by determining client’s needs and specifications for referral to department managers

• Maintain a complete database of accounts and bookings

• Create, process, and complete Catering and Wedding contracts

• Follow all established Standards of Operation, policies, and procedures – generating and completing all necessary forms, correspondence, etc…

• Properly convey rate and package information within approved limits to maximize and protect our overall resort revenue yields

• Perform in a manner that demonstrates the philosophies of Big Cedar Lodge. 

• Assisting and troubleshooting with groups’ contacts when Catering Managers are not available 

• Execute daily Agilysys activities 

• Work closely with all departments such as Sales, Banquets, and Group Rooms to ensure that all details are communicated to ensure a successful guest experience

• Perform other tasks as needed, directed, or assigned 
• Remain current with all pertinent computer software programs and equipment relative to job –Agilysys, Outlook, Excel, Word, Power Point, etc. 
• Have working knowledge of all departments, Big Cedar Lodge, and the resort’s amenities. 
• Must be organized, detail orientated, and able to handle multiple tasks at one time. 
• Load and unload equipment and materials into vehicles 

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required:    High School Diploma or Equivalent
• Previous experience in hospitality and/or catering is preferred

KNOWLEDGE, SKILLS, AND ABILITY:

• Writing - Communicating effectively in writing as appropriate for the needs of the audience. 

• Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). 

• Reading Comprehension - Understanding written sentences and paragraphs in work related documents. 

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. 

• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. 

• Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems. 

• Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. 

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. 

• Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly. 

• Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem. 

• Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment. 

• Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives. 

• Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization. 

• Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message. 

• Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs. 

• High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks. 

• Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently. 

• Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities, using effective approaches for choosing a course of action or developing solutions. 

• Certificates, License, Registrations – A safe driving record and the ability to obtain a Missouri E or Arkansas P designated driver’s license. 

TRAVEL REQUIREMENTS:

• Seldom/Never

PHYSICAL REQUIREMENTS:

Regularly: Computer Work, walking, sitting, standing

Seldom / Never: Lifting up to 50 lbs.

INDEPENDENT JUDGEMENT:

Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer.  Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.