What are the responsibilities and job description for the Customer Service Associate position at Bass Pro Shops?
Role Description
We are looking for a detail-oriented and organized individual to assist our sales team in processing orders, managing customer relationships, and providing administrative support.
Main Responsibilities:
- Processing Orders:
- Ensure accurate and timely processing of orders.
- Coordinate with logistics, inventory, and finance teams for efficient order fulfillment.
- Customer Engagement:
- Provide excellent customer service and address queries or concerns promptly.
- Nurture strong customer relationships through regular communication and needs assessment.
- Sales Team Assistance:
- Support the sales team with report preparation, presentation generation, and record maintenance.
- Contribute to sales forecasting, budgeting, and goal-setting initiatives.
