Patient Care Service Associate II

Are you looking to make a difference by improving the health of our patients?  Here you will find an innovative culture that is patient-focused and dedicated to making a difference.  We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible. 

The Patient Care Service Associate (PCSA) II is a key member of the nursing care team. They welcome
patients, family members and health care team members on the telephone and in-person. They answer patient inquires. Shares accountability for quality patient outcomes. This role provides administrative clinical support for their department.

• Performs patient care treatments as assigned by supervisor and other health care team members.
  • Maintains a safe, comfortable and therapeutic environment for patients and families in
    accordance with hospital standards.
  • Performs telemetry and electrocardiograms.
  • (PCSA II) Uses clinical knowledge in the care and management of patients based on
    diagnoses and the unit assigned as measured by direct supervisory observation.
  • (PCSA II) Provider peri-care to patients with a foley catheter as directed and observed by
    supervisor.
  • (PCSA II) Support training and mentoring of new PCSA/NA/NUCs as directed and
    observed by supervisor.
• Establishes and maintains good communications with patients, families/visitors and hospital staff.
  • Reports vital information to all levels of the healthcare team as needed as evidenced by
    feedback from healthcare team members and observed by supervisor.
  • Conveys needed information to patients and visitors, measured by patient and co-worker
    feedback.
  • Maintains good communication with co-workers for proper team functioning as evidenced
    by feedback from healthcare team members and observed by supervisor.
• Provides clinical and service support to providers/health care team members and patients.
• Establishes and maintains an organized, functional work environment.
  • Answers telephone in a timely, courteous manner, and relays messages to appropriate
    personnel.
  • Performs and/or supports unit based audits.
  • Supports interdepartmental patient flow process.
  • Supports workflow processes for providers and health care team members.
  • Performs patient service initiatives.
• Collaborates with Nurse Manager to support adherence to unit budget.
  • Completes all unit specific and department competency requirements.
  • Attends relevant educational and training programs.
  • Communicates effectively with patients and visitors.
  • Maintain the confidentiality of patient’s information.
  • Directing /transporting patients and visitors to the right location.
  • Keep patients and family members updated in delays and schedule changes.
  • Answer basic patient/ family inquiries.
  • Order medical, paper and dietary supplies as needed.
  • Assist in cleaning and preparing patient bays.
  • Coordinate with various departments to ensure proper flow of patients.
• Performs similar or related duties as requested or directed
  • Performs other duties as requested and observed by supervisor or manager.
• Waiting area attendant additional functions:
  • Welcoming of patients and family members to waiting areas
• Ambulatory Surgical Unit additional functions:
  • Prints daily OR schedule, patient stickers and name bands
  • Assists with the unit's admission processes for the pre surgical/pre procedural patient
  • Prepare charts for the next day cases
• Post Anesthesia Care areas additional functions:
  • Assists with the safe discharge of the post-surgical/post procedural patient
  • Print patient stickers and name bands

Education:

• High School Diploma or GED, preferred

Experience:

• Minimum 1 year previous experience in a health-related position, required. Completion of 1 year of RN program can be substituted for experience program

Licensure/Certifications:

• BLS or Heart Saver with AED must be obtained within 6 months from date of hire, required

Skills:

• Communication
• Interacting with People
• Computer Skills
• Reliability
• Time Management

Physical Requirements:

• Heavy Work - Exerting up to 100 lbs. of force occasionally, and/or up to 50 lbs of force frequently, and/or up to 20 lbs, of force constantly to move objects
• Occasional balancing, repetitive motion, stooping
• Frequent crouching, typing/clerical/dexterity, grasping, hearing, kneeling, lifting, pulling, pushing, reaching, seeing/monitor/computer use, standing, talking, visual acuity, walking
• Constant fit testing

Hazards:

• Occasional bodily fluids/bloodborne exposure, radiation/radiant energy

Travel:

• No travel

Bassett Healthcare Network’s commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include:  

• Paid time off, including company holidays, vacation, and sick time
• Medical, dental and vision insurance
• Life insurance and disability protection
• Retirement benefits including an employer match 
• And more!

Specific benefit offerings may vary by location and/or position.

Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.

Salary : $17 - $26