What are the responsibilities and job description for the TECHNOLOGY SUPPORT TECHNICIAN position at Bassett Unified School District, Personnel Commission, Classified Employment?
Vacancies: 1
Hours: 8 Hours/Day (Monday-Friday 8:00 AM - 4:30 PM)
Months: 12
Eligibility Lists: One list will be created from Open Competitive and Promotional candidates
BASIC FUNCTION:
Under the direction of the Director of Technology or assigned designee, assists in the installation, configuration, maintenance, troubleshooting, diagnosis and repair of computing systems including hardware, software and peripherals.
DISTINGUISHING CHARACTERISTICS:
The Technology Support Specialist is distinguished from other classes within the series by the entry to moderate level of tasks and duties assigned. This classification supports the more advanced Network and Systems Analyst and Senior Network and Systems Analyst positions.Participates in troubleshooting to resolve hardware and minor network problems, including but not limited to connectivity, internet access, web-based productivity applications for business services, telecommunications, electronic mail and file servers; works with fellow staff, equipment users, and vendors to identify and resolve problems.
Installs and troubleshoots educational/meeting equipment, including projectors, microphones, speakers, interactive whiteboards, interactive panel and DVD players.
Assists Network & System Analyst with maintenance of network components and mobile device management. Maintains inventory of all technology for the department; creates and deploys images for all equipment; ensures proper disposal of obsolete technology.
Assists with the training of students and district staff in the operation of computers and related peripheral equipment and software.
Receives and resolves 'help desk' tickets; documents calls, responds by traveling from school site-to-school site.
Assists with setup, configuration, and maintenance of hard disks for the purpose of ensuring continued systems functioning and maintaining data integrity and retrieval.
Researches computers and equipment for the purpose of ensuring the availability and proper operation of services and systems as well as recommending improvements.
Composes technical and non-technical materials (e.g., reports, memos, procedures, etc.) for the purpose of documenting activities, providing written reference and/or conveying information.
Tests software to ensure compatibility with various hardware and configures software to communicate with peripherals such as printers, modems, scanners, and screens.
Assists with updates to existing security software on networks and workstations and tests existing systems and personal computers for potential viruses and security problems.
Deploys applications, files, and policies to mobile devices using mobile device management system.
Performs related duties as assigned.Education:
A high school diploma or equivalent and college-level coursework in Computer Science or a related field is required.
Experience:
Two (2) years of experience installing, maintaining and repairing computer systems, peripherals, and related equipment.
Equivalencies:
College-level coursework in Computer Science or a related field may be substituted with three (3) or more years of experience working in Information Technology, Computer Science or a related field performing the above mentioned functions.
Language Requirements:
None
License and Certifications:
Must possess a valid California Driver's license, and maintain insurability by the District's insurance carrier for liability purposes. APPLICATION
1 - Complete an ONLINE Bassett USD employment application by clicking the "Apply" button above.
All applications must be submitted online. Applications and requests for testing will not be accepted after the recruitment closing date and time. Applicants may be rejected on the basis of an incomplete application or failure to meet minimum qualifications. The application is part of the selection process and is part of an overall assessment of acceptability for employment. All information provided is subject to independent verification of its accuracy. It is the responsibility of the applicant to provide correct contact information by which to be notified.
Note: You will eventually be disqualified in the recruitment process if you fail to disclose relevant information regarding your conviction history. It is the disclosure of the conviction that is most important in many cases.
SCREENING PROCESS2 - Applications will be screened to select the most qualified candidates.
The screening process for this position, which may be subject to modification, will include some form of a(n): application screening, initial qualifications screening, documentation/certification screening, and supplemental application screening. The stated qualifications for the position represent only the minimum requirements and do not guarantee qualification for examination or placement on an eligibility list.
EXAMINATION PROCESS
3 - The examination plan will consist of:
a. Written Exam (40% of final score) - March 26, 2025
b. Oral Exam (60% of final score) - April 4, 2025
Visit our Recruitment Calendar for more details.
Examination dates may change or be canceled without advance notice.
The examination may consist of any combination of a(n): training and experience (T&E) evaluation, written knowledge test, structured panel interview, situational judgement interview, or other type of exam of fitness for duty. All parts of the examination process are job related. A passing score must be attained on each portion of the exam to advance to the next stage and ultimate placement on an eligibility list.
DISABILITY ACCOMMODATION
Requests for reasonable accommodations for the testing process must be made no less than two (2) days prior to the examination by emailing jsanchez@bassettusd.org or calling 626-931-7984.
EXAM PROTESTS
Protest of any part of the exam process must be in writing and submitted to the Personnel Director no later than five (5) working days from the date you participated in the exam. Any protest must include rationale to support the protest and shall include supporting documentation or references. Protests must be based on illegal discrimination, abuse of discretion, or procedure/process error. Protests should NOT be based on receiving unexpected results. We cannot be responsible for lost mail, misdirected mail, or failure of mail to be delivered after it has been entrusted to the U.S. Postal Service.
ESTABLISHMENT OF ELIGIBILITY
Candidates who are successful in all screening and testing stages will be placed on an eligibility list. Typically, an eligibility list for a classification expires after one (1) year. Candidates on the expired eligibility list are no longer considered for positions within the class. Eligibility lists may be extended beyond one year or expire sooner than one year. Eligibility lists may be merged, in which case candidate ranks may change.
SELECTION PROCESS
Candidates on the eligibility list will be called in rank order to participate in final selection interviews with the hiring manager until three ranks of candidates have accepted the invitation to interview. Ranks may include ties so more than three candidates may be called to interview for one vacancy. Please note that candidates will be removed from the eligibility list for declining the invitation to interview more than three (3) times.
OFFERS OF EMPLOYMENT
Official offers of employment are ONLY made by the Bassett Unified School District Personnel Commission office. Offers are subject to satisfactory completion of ALL the pre-employment processing including: successful completion of a drug test, tuberculosis examination, fingerprint clearance by the California Department of Justice, and proof of eligibility to work in the United States.
ADVANCED STEP PLACEMENT
All new regular classified employees shall be paid in accordance with the salary range established for the class to which assigned. Initial placement will normally be the first step of the salary range. However, a new employee may receive advanced step placement with an approval from the Personnel Commission. Requests for advanced step must be submitted in writing to the Personnel Commission office before the employee's first day of work.
Approval will be based on the following criteria:
a. Additional qualifying experience beyond that required for entry into the class.
b. Additional education at the college level when related to the position, beyond the established educational requirements for entry into the class.
c. Evidence of currently receiving a salary greater than the first step of the salary for the classification.
An Equal Opportunity Employer.Salary : $27 - $35
