Night Shift Lead

J ob description

Batavia Creamery Values and Expectations

• C ustomers : We always place a high value on our customers. Upon greeting each customer, we ask if they have been to our stores before, and if so, we welcome them back. If they haven't- we welcome them in, offer samples, and make sure we are meeting their needs. It doesn't matter if it's their first visit or if we know them by name, we are always sure to make sure a visit to Batavia Creamery is a memorable one!
• Holding High Integrity : It is our responsibility to create and control the narrative of our local ice cream shop. From the moment a customer enters, to when they are enjoying their ice cream, to when they exit our shops- they must receive that “Batavia Creamery experience.” Warm greetings and friendly farewells are an essential part of our clean, efficient service, especially on bustling summer nights. The Batavia Creamery staff doesn't just serve our customers, we take care of them. We take proactive measures to anticipate their needs, ensuring they are met even before they ask. If a scoop is accidentally dropped, we replace it without hesitation or discussion.
• Crew & Communication : Our teamwork is crucial. We expect all crew members to have great communication skills and respond to texts sent in the group chat within an appropriate amount of time. Please also ensure to find a cover if you foresee any challenges with prompt arrival at your shift. At the Batavia Creamery, we also strive to build great relationships with our staff and don’t tolerate any type of drama as that’s what tears a team apart. Conversely, our team enjoys fun gatherings, particularly our annual Holiday party!
• Local Community - We love being involved! We give back to our local community whenever we can! We are grateful for the communities we live in. Are there any causes you would like us to contribute to? We are a team that believes in the importance of positive and productive communication among our team members, management, members of the community, and our customers.

Our core values are listed above, as you can see. These are what you should reference and uphold in your actions with Batavia Creamery and in your decisions that will affect Batavia Creamery. All of our employees must share these values. You will also hold your team accountable for these shared values by setting the proper example.

Job Types : Full-time, Part-time

Pay : $16.00 - $18.00 per hour

Expected hours : 15 – 40 per week

Benefits :

Shift :

Salary : $16 - $18