What are the responsibilities and job description for the Director of Operations position at Bath R Us?
The Director of Operations at Hyper Home Solutions (Baths R Us and Window City Pros) is pivotal in driving profitability and enhancing customer satisfaction through the effective management of processes, personnel, and infrastructure. The ideal candidate will be instrumental in shaping the operational strategies that support our commitment to quality and efficiency.
Responsibilities:
- Installation Volume Management: Drive strategies and initiatives to meet or exceed installation volume targets, ensuring timely and efficient project completions.
- Customer Satisfaction: Foster an exceptional customer experience by implementing best practices and processes that lead to positive outcomes and high satisfaction ratings.
- Department Oversight: Lead and hold the Ordering, Installation, and Warranty Services Departments to high standards of operational excellence. Oversee all aspects, ensuring they operate effectively and are aligned with the company's goals. This includes monitoring workflow, addressing challenges, and implementing improvements as necessary.
- Team Leadership: Lead and mentor department managers and staff, instilling a culture of accountability, collaboration, and continuous improvement.
- Process Optimization: Identify and implement operational efficiencies within production processes, from initial ordering to final installation, to enhance productivity and reduce costs.
- Quality Assurance: Establish and maintain quality control measures to ensure that all installations meet company standards and customer expectations.
- Supplier Relations: Manage relationships with suppliers to ensure timely delivery of materials and services, maintaining cost-effectiveness throughout the supply chain.
- Training and Development: Develop and implement training programs for staff to enhance skills and knowledge, ensuring that teams are equipped to meet the demands of installation projects.
- Data Analysis: Continuously analyze performance metrics and customer feedback to identify trends, address issues, and drive improvements in operational effectiveness.
- Accounts Receivable: Manage and ensure the collection of outstanding balances.
- Conflict Resolution: Address and resolve customer concerns swiftly and effectively, maintaining the company’s reputation for quality service and customer care.
Requirements:
- Bachelor's Degree in Business, Operations Management, or a related field.
- Proven experience in operations management, preferably within the home remodeling or construction industry.
- Strong understanding of production processes, project management, and customer service principles.
- Excellent leadership and team management skills.
- Proficiency in data analysis and performance metrics.
- Strong communication skills to effectively collaborate with teams and clients.
- Ability to drive operational efficiencies and improve customer satisfaction.
- Comprehensive knowledge of operations and logistics best practices.
How to Apply: If you are passionate about operations and management and are looking to make a significant impact in a growing company, please apply online with your resume or submit your resume to careers@hyperhomesolutions.com with the subject line " Director of Operations Application."
