What are the responsibilities and job description for the Corporate Licensing Specialist position at Bath Saver, Inc. dba Bath Fitter?
POSITION SUMMARY:
The primary purpose of this position is to ensure the licensing needs of the organization are met in a timely manner and in compliance with all applicable requirements. Responsibilities include conducting research, ensuring all licensing related documentation is maintained, developing, managing reporting and metrics, acting as a licensing subject matter expert for the organization, and building rapport with internal and external stakeholders demonstrating a high degree of collaboration and customer service. This position will also provide periodic back-up to the permitting function.
ESSENTIAL FUNCTIONS:
- Research and document licensing requirements for all applicable licensing bodies. Keep current on licensing practices and requirements.
- Build and maintain relationships with licensing bodies and internal team members.
- Ensure all interactions reflect a customer-service mindset. Serve as a liaison to internal customers and answer licensing questions.
- Facilitate the collection of information and documentation.
- Complete all required licensing applications and renewals, ensuring accuracy with attention to detail and in a timely manner.
- Maintain organization-wide license database and filing systems and with accuracy of information including end to end documentation (e.g., notices, application copies, receipts, etc.).
- Perform quality control activities.
- Create and implement effective action plans in response to audit discoveries or compliance misses.
- Demonstrate a desire to learn, ability to understand broad business issues and bring a proactive work approach.
- Continuously seek out, analyze, and bring forward proposals for process improvement.
- Crosstrain for understanding permitting operating procedures and process and provide periodic back up.
- Perform other job-related duties as assigned.
SECONDARY FUNCTIONS:
- Create a positive work environment.
- Demonstrate a high level of communication and attention to detail.
- Ability to multitask and navigate competing priorities.
- Aptitude for escalating questions, articulating need for direction, and requesting assistance in problem solving to overcome barriers.
- Adaptable to change, while being a good steward of process.
- Ability to partner with other functions in a highly collaborative manner.
- Maintain professionalism under pressure.
- Understand and maintain confidentiality and a high level of integrity.
- Identify relevant regulations and laws. Accurately interpret requirements, seeking direction as needed.
CORE COMPETENCIES/VALUES:
- Must be able to demonstrate and uphold the Company Essence Core Values essential for individual and organizational success:
- Innovation
- Employees First
- Service Excellence
- Collaboration
- Integrity
- Commitment
- Personal Responsibility
ABILITIES AND PHYSICAL DEMANDS:
- Demonstrate competency with computers and other electronic office/business equipment.
- Must have working knowledge of Microsoft Office Suite.
- Must have excellent data entry, organizational, customer service, and written and verbal communication skills.
- Must be detail-oriented and highly organized.
- Consistent follow-through in a timely manner.
- Self-motivated, demonstrating ownership of projects and processes.
- Comfortable being accountable for performance of the function.
EDUCATION AND OTHER REQUIREMENTS:
Associate degree preferred; equivalent combination of education and experience will be considered. Must be at least 21 years of age.
