Vehicle Licensing Operator

Vehicle License Specialist performs entry level vehicle/vessel license and title work while training to become a fully certified. As experience and knowledge are gained, becomes increasingly responsible for examining documentation and applications for compliance and accuracy. Receives and verifies accuracy of all inventory issued and enters inventory and/or license and title transaction information into the state Department of Licensing system. Vehicle License Specialist performs a variety of complex, responsible, journey level vehicle/vessel license and title work to assist customers with licensing transactions, requiring a thorough knowledge of federal, state, and county licensing laws.

The ideal candidate will have the following strengths:

• Strong customer service and cash handling experience

• Ability to handle extensive front counter and telephone customer contact
• Ability to multi-task and prioritize
• Flexible and able to work with constant change and in stressful situations
• Team oriented, as well as a self-starter
• Ability to use a computer with knowledge of various software applications
• Ability to problem solve and apply knowledge base to various situations
• Department of Licensing (DRIVES) or other State data base experience desired.
• Vehicle Licensing Specialist requires two years of office experience, with limited task supervision, emphasizing intensive public contact, customer service, interpretation and explanation of regulations and the ability to meet minimum production standards. Incumbents are expected to become qualified as a licensing specialist through Washington State Department of Licensing within 12 months of hire/promotion.
• Knowledge of**: General office procedures and practices of the specialized functions, policies, and procedures of the work unit; spelling, capitalization, punctuation and rules of grammar, and of the formats and clerical procedures used in performing the work; filing and record-keeping procedures; applicable laws, county codes, ordinances, and policies governing the work of the department and assignment; business English; PC computer applications such as word processing, spreadsheets and data bases; basic bookkeeping and/or cashiering methods and practices as required by the position.
• Ability to: **Operate standard office equipment such as computer software applications, telephones, facsimile machines, copy machines; apply sound judgment in making decisions independently in accordance with established policies, procedures, and regulations; effectively maintain harmonious relationships with customers, including co-workers; diffuse difficult or highly charged situations; follow oral and written instructions; communicate effectively orally and in writing; learn assigned clerical, typing and/or stenographic tasks readily; and adhere to prescribed office routines; establish and maintain harmonious working relationships with other employees and the general public; maintain a neat personal appearance and courteous attitude toward the public and fellow employees, even under stressful and unpleasant situations; sit or stand for long periods of time while performing routine and repetitive functions.
• Examples of Duties
• Assists License Specialist II's in extensive daily front counter and telephone coverage

• Learns to receive, review, and process vehicle/vessel license transactions; determines appropriate procedures, reviews documents for accuracy and compliance with federal, state, and county licensing laws, regulations and ordinances; completes required forms; verifies and witnesses signatures; collects fees and makes change

• Learns to receive cash and checks for all transactions; balances daily receipts and reports; researches and corrects discrepancies

• Learns to review legal documents such as court papers and titles for required information; enters legal data in to computer system

• Provides information regarding licensing regulations to licensing subagents, law enforcement agencies, financial institutions, other government agencies, registered vehicle/vessel owners, and the general public, both in person, on the telephone, and in writing

• Learns to conduct daily inventory of accountable items; maintains appropriate level of inventory at individual workstation; reconciles, researches and corrects discrepancies in accountable inventory

• Learns to receive, review and process license and title documents from other states; insures accuracy of supporting documentation

• Learns to interpret federal, state, and local licensing laws and ordinances

• Performs related duties as required

Job Types: Full-time, Part-time

Pay: $17.50 - $25.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• On call
• Weekends as needed

Ability to Relocate:

• Battle Ground, WA 98604: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $25