What are the responsibilities and job description for the Director of Front Office-Battle House Hotel and Spa position at Battle House Hotel and Spa/PCH Hotels and Resorts?
At Battle House Hotel and Spa we pride ourselves on delivering unparalleled service in a stunning environment. Our hotel is full of charm, luxury, and modern amenities, offering our guests an unforgettable experience. We are seeking dynamic and results-driven candidates to join our team to deliver outstanding service to our guest.
Why Join Us? This is your opportunity to be part of a prestigious property within the Marriott family, where you can make a significant impact. We offer a collaborative work environment, opportunities for growth, and the chance to work with a passionate team dedicated to creating memorable experiences for our guests.
Job Summary:
As the Director of Front Office at Battle House Hotel and Spa, you will oversee all front desk operations, ensuring exceptional guest services and a seamless check-in and check-out experience. Reporting to the General Manager, you will leverage your expertise in hospitality management and customer service to lead a team dedicated to enhancing guest satisfaction. Your strong organizational and negotiation skills will be essential in managing daily operations, while your knowledge of hotel management and conflict resolution will drive continuous improvement in service delivery. Join us to create memorable experiences for our guests in a luxurious setting.
Responsibilities
- Oversee daily front office operations, ensuring exceptional guest services and satisfaction.
- Manage front desk staff, providing training and support in hospitality management and customer service.
- Handle guest inquiries and resolve conflicts efficiently, maintaining a positive atmosphere.
- Ensure compliance with safety regulations and standards, including OSHA and EPA guidelines.
- Collaborate with other departments to enhance overall guest experience and operational efficiency.
- Conduct regular audits and assessments to improve front office procedures and performance.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Work Location: In person
