What are the responsibilities and job description for the Administrative Assistant position at BattleGR?
Who We Are:
At BattleGR we provide mission-based challenges that are great for individuals and groups. Common events that we host include birthday parties, family reunions, team-building exercises, and more. We provide safe, fun, and entertaining experiences through strategic team-on-team games, bringing families, friends, and co-workers together to create unforgettable memories. We are the premier family-friendly events & entertainment experience. We also have a Games-on-Wheels division that brings the fun to the customers site of choice.
BattleGR was born in 2017 and has provided entertainment for kids and adults alike since its inception. We hire elite individuals to help us continue to entertain the community.
Basic Function:
Welcoming guests, informative entry and assure accurate transaction, security standards are maintained. Administrative Assustant checks in guests and welcomes with a friendly smile. They complete the entry transaction accurately and efficiently, while assuring security, informing safety rules, upcoming activities and directing guests for a smooth and hassle free entry.
Responsibilities:
- “Welcome” all incoming guests in a friendly manner. (BIG SMILES)
- First impression of guest – greets then does needs assessment to properly inform and recommend the best promotional offerings.
- Answer multi-line telephone systems, take accurate messages, direct telephone calls and respond to simple inquiries in a courteous manner.
- Operate computerized cash register to make change for guests and process currency transactions with efficiently and accurately.
- Recommends accurate information on all special programs, activities and upcoming events and min of three per guest. Remain aware of all activities, events and safety rules.
- Monitors lawful entrance of guests.
- Report any misconduct of patrons and/or employees to management immediately. This includes stealing, damaging of games/property and drug/alcohol use.
- Provide assistance in party check out procedure as needed.
- Gives tours of facility if needed.
- Assist guests with special requests.
- Execute your role's guest service performance standards on a daily basis
- Notice opportunities and take action to facilitate social interactions with families.
- Look for moments to surprise, engage guests with enthusiasm and go above and beyond using your own authentic personality.
- Create and perform your signature move and interact with guests on an ongoing basis.
- Communicates with the supervisor to maintain front desk inventory and supplies.
- Perform other related duties as assigned.
- Responsible for general upkeep of entrance, exit and eating areas.
Requirements:
- Excellent Communication Skills (Oral and Written)
- Proficiency in GoogleSuite and customer service software.
- Outstanding written and verbal communication skills.
- Prior administrative experience.
- Excellent computer skills, especially typing.
- Attention to detail.
- Desire to be proactive and create a positive experience for others.
