What are the responsibilities and job description for the Central Scheduling Manager - Patient Access position at Baxter Health?
SUMMARY: Manages the daily operations of the Central scheduling and prior authorization functions for the facility and its ancillary services. Ensures delivery of high quality, cost-effective and customer-friendly services to all patients and providers. Ensures work-flow efficiency. Ensures the use of available services is maximized in ancillary departments through the efficient scheduling of patients, tests, and procedures. Provides training and oversight to staff ensuring patients are assisted in an accurate and timely manner, insurances are verified and pre-certification/authorizations obtained and medical necessity requirements are met, and that specified electronic medical records procedures are used. Resolves problems and conflicts among people and processes. Identifies quality improvement opportunities and takes appropriate action.
Baxter Health Compliance Responsibilities
Understands and adheres to Baxter Health standards as they appear in Dynamic Health and HealthStream Policy Manager.
Required to work with the Revenue Cycle Director regularly to carryout, initiate and/or implement best practices for the Baxter Health Patient Access Department.
Job Requirements
Education: High School Diploma or equivalent required. Associate’s Degree in related field preferred
License/Certification: LPN, RN, Licensed Radiology Technologist and/or Coding Certification preferred.
Experience: Minimum five (5) years of management experience with at least three (3) years in the medical field, preferably with progressive experience in management related to Central Scheduling and/or Pre-Certification. Must have knowledge of all functions in the Revenue Cycle; comprehensive knowledge of medical necessity / ABN rules and regulations; and Health Care Financial and/or Accounts Receivable Management background.
Other: Ability to manage a staff of 15 or greater. Must possess good oral and written communication skills, analytical skills, and strong interpersonal skills. Ability to work well in a team environment. Knowledge of all Federal/State payer requirements relating to Medicare ABN’s, Medical Necessity and other payer requirements, and basic coding elements such as DRGs, CPT/HCPCS Codes, Bill Types, etc. Experience or ability to reconcile data flow from Hospital systems and other source systems to ensure appropriate information is completed as required for excellent and timely patient service.
Primary Source Verification
Original Transcripts
Safety Sensitive Designation
This position is deemed safety sensitive in accordance with Arkansas Act 593 governing Medical Marijuana.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without an accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to perform the following: Must have the ability to communicate effectively, orally and in writing, to solve problems and make decisions. Spend eight (8) hours or more in front of computer, monitor or similar screen utilizing keyboard and/or mouse, daily. Ability to regularly stand and walk, occasionally bend, squat and twist, and occasionally lift up to 20 pounds using proper body mechanics. Must have a keen sense of hearing and visual acuity with or without correction. Must be able to handle critical and highly stressful situations with efficiency and composure.
Work Environment
Office setting, within a hospital environment. Minimal travel required
Position Type and Expected Hours of Work
This is a position in a hospital office setting where most office staff work 5 days a week, Monday – Friday, typically 8-12 hour shifts. Occasional weekends as workload requires. Must be available to respond 24 hours per day, 7 days a week.
PI264404828
Baxter Health Compliance Responsibilities
Understands and adheres to Baxter Health standards as they appear in Dynamic Health and HealthStream Policy Manager.
Required to work with the Revenue Cycle Director regularly to carryout, initiate and/or implement best practices for the Baxter Health Patient Access Department.
Job Requirements
Education: High School Diploma or equivalent required. Associate’s Degree in related field preferred
License/Certification: LPN, RN, Licensed Radiology Technologist and/or Coding Certification preferred.
Experience: Minimum five (5) years of management experience with at least three (3) years in the medical field, preferably with progressive experience in management related to Central Scheduling and/or Pre-Certification. Must have knowledge of all functions in the Revenue Cycle; comprehensive knowledge of medical necessity / ABN rules and regulations; and Health Care Financial and/or Accounts Receivable Management background.
Other: Ability to manage a staff of 15 or greater. Must possess good oral and written communication skills, analytical skills, and strong interpersonal skills. Ability to work well in a team environment. Knowledge of all Federal/State payer requirements relating to Medicare ABN’s, Medical Necessity and other payer requirements, and basic coding elements such as DRGs, CPT/HCPCS Codes, Bill Types, etc. Experience or ability to reconcile data flow from Hospital systems and other source systems to ensure appropriate information is completed as required for excellent and timely patient service.
Primary Source Verification
Original Transcripts
Safety Sensitive Designation
This position is deemed safety sensitive in accordance with Arkansas Act 593 governing Medical Marijuana.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without an accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to perform the following: Must have the ability to communicate effectively, orally and in writing, to solve problems and make decisions. Spend eight (8) hours or more in front of computer, monitor or similar screen utilizing keyboard and/or mouse, daily. Ability to regularly stand and walk, occasionally bend, squat and twist, and occasionally lift up to 20 pounds using proper body mechanics. Must have a keen sense of hearing and visual acuity with or without correction. Must be able to handle critical and highly stressful situations with efficiency and composure.
Work Environment
Office setting, within a hospital environment. Minimal travel required
Position Type and Expected Hours of Work
This is a position in a hospital office setting where most office staff work 5 days a week, Monday – Friday, typically 8-12 hour shifts. Occasional weekends as workload requires. Must be available to respond 24 hours per day, 7 days a week.
PI264404828
