Front Office Reception

Are you an enthusiastic individual looking to grow professionally? Are you longing to be part of a team where you feel valued, supported, and appreciated? If so, we are looking for YOU!

The practice is seeking a front office position.

We are seeking an experienced and dedicated team member to join our practice. Our very patient-focused practice puts a high value on developing lasting relationships with the patients we have the privilege of serving.

We strive to support and empower each of our team members. We are proud to offer a competitive salary, a great benefits package, opportunities for professional growth, and cross-training for clinical duties.

Job duties:

• The Front Office Patient Navigator is responsible for welcoming patients, visitors, representatives, and other customers by greeting and directing them in a friendly, prompt, and helpful manner. The Front Office Navigator will ensure the completion of paperwork, sign-in, and security procedures, and the scheduling of patients. During the check-in process, the accounts are registered with the patient’s demographics, insurance is verified, and copays and deductibles are collected.
• Check-In Duties and Check-Out Patients
• Check-in patients and complete patient registration.
• Manage patient flow by providing timely check-in procedures upon arrival and notifying medical support staff of patient arrival.
• Instruct new patients in the completion of medical history and information forms. Ensure that all forms are filled out. Notify and promote the patient portal with the patients. Verify forms are filled out completely on the portal. If forms are missing, have the patient complete forms via tablet.
• Update required forms for the established patient per practice protocol for the following forms: Consent, HIPAA, Financial, Demographics, etc.… Maintain accuracy of patient demographic and insurance information by verifying this information at each patient encounter.
• Maintains accuracy of insurance, patient billing, and contact information, by entering patient demographic and insurance information correctly into computer system.
• Scan insurance cards and driver’s licenses for all new patients. Scan insurance cards for established patients every year.
• Then every time there is an insurance change. Follow established practice guidelines. Schedule patient appointments within operational standards and documents appropriately.

Requirements:

• High School education or GED equivalent.
• Minimum two years of medical office experience.
• Working knowledge of general office duties.
• Working knowledge of contracted insurance plans.
• Good verbal and written communication skills. Good telephone skills.
• Demonstrated ability to use a computer with Microsoft Word, Outlook, and EMR software. Excellent customer service skills. Strong organizational skills with the ability to multi-task. Ability to maintain confidentiality and thorough knowledge of HIPAA policies and procedures.

Job Type: Full-time

Pay: $17-18 per hour

We offer affordable medical, dental, and vision!

Being bilingual is a plus.

All new hires are subject to 90 days probationary period.

Healthcare setting:

• Clinic

Medical specialties:

• Gastrointestinal
• Endoscopy
• Liver Specialists

Schedule:

• 8-hour shift
• Monday to Friday
• No weekends

Experience:

• Medical office: 2 years (Preferred)
• EMR: 1-year eClinicalWorks (Preferred)
• Receptionist: 2 years (Required)

Work Location: In person