What are the responsibilities and job description for the Customer Service Representative position at Bay Cities Insurance Agency?
We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer issues. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
· Manage incoming calls
· Identify and assess customers’ needs to achieve satisfaction
· Build sustainable relationships and trust with customers’ through open and interactive communication
· Provide accurate, valid and complete information by using the right methods/tools
· Meet personal/customer service expectations
· Keep records of customer interactions, process customer accounts and file documents
· Follow communication procedures, guidelines and policies
· Sales rounding to current clients
· Take the extra mile to engage customers
Skills
· Proven customer support experience or experience as a client service representative
· Strong phone contact handling skills and active listening
· Customer orientation and ability to adapt/respond to different types of characters
· Excellent communication and presentation skills
· Ability to multi-task, prioritize, and manage time effectively
· High school degree
Job Type: Full-time
Pay: $15.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Shift:
- 8 hour shift
Work Location: In person
Salary : $15 - $23