Permit Technician I

Pay Grade	Job Class	Workers Comp Code	EEO Category Code	Tier Status
B80-5a	Non-Supervisory	8810	6/Admin. Support	2

NATURE OF JOB:
This position is advanced work primarily focused on providing a high level of customer service while reviewing and processing building permits, licensing, and inspection requests. Work includes a wide variety of tasks standardized in terms of approach, practices, and methods using knowledge of laws, regulations, codes, and policies and procedures. This position works closely with other county departments, contractors, builders, citizens, real estate agents, architects, etc. in the life cycle of permitting and licensing activities. Works is performed under the general supervision of the Administrative Supervisor, Deputy Building Official, and the Builders Services Manager.

• Greets the public and answers various questions concerning permits and assists them in documenting complaints, directing phone calls and answering various permitting and general questions.
• Receives and screens callers, gives information on the operation of the office to persons seeking information, refers callers to other employees, officials or departments when warranted.
• Process applications and plans for permits.
• Processes, prices, and issues building, mobile home, electrical, plumbing, mechanical, swimming pool, gas and fire safety permits by computer.
• Processes building plans and building applications.
• Checks current licensure of contractors applying for permits and verifies updated insurance and worker’s comp.
• Schedules inspections requests when needed and logs inspection results for Private Provider inspections.
• Prepares and maintains appropriate files and records of inspections for public record.
• Relays messages pertaining to permits and inspections to inspectors and/or plans examiners.
• Calculate and collect fees for various permits.
• Provides prompt and courteous customer service as required and as related to the performance of the above duties and responsibilities.
• Regular reliable full-time attendance as scheduled.
• The employer may add to or change duties at any time and as determined by the County and its leaders to best ensure that the public is served through the work of the Department.
• Performs other related duties as assigned
• Balances cash drawer daily and obtains required approvals

Provides coverage for the division phone lines and front counter

• Possess a high school diploma or the equivalent; AND
• Three (3) years of administrative experience with extensive data entry, including experience in direct public contact involving customer service and experience in the building industry.   
• Appointment as, or ability to be appointed, a Notary Public within one (1) year of employment.    
• A comparable amount of training and experience may be substituted for the minimum qualifications.

LICENSES AND/OR CERTIFICATIONS:
Possession of or ability to obtain a valid Florida driver license upon offer of employment with a driving record acceptable to the County Driving Policy and insurance program.

• Knowledge of applicable Federal, State, and local laws, ordinances, regulations, and guidelines.
• Knowledge of a variety of basic but detailed legal instruments, forms and documents, and skill in their presentation. 
• Knowledge of building and environmental permitting process. 
• Knowledge of business English, spelling and math.
• Knowledge of office practices and procedures.
• Must have good interpersonal and communication skills to deal with public.
• Outstanding project management and organizational skills.
• Proficient oral and written communication skills.
• Proficient in the use of MS Word, Excel, and Outlook is essential.
• Ability to function as a team player with observations skills, typing, computer skills and knowledge.
• Ability to record information accurately and in a timely manner.
• Ability to understand and follow oral and written instructions.
• Ability to make decisions in accordance with laws, regulations or policy and apply these to work problems.
• Ability to receive the public with considerable poise, tact, patience and courtesy.
• Ability to apply acute attention to detail.
• Ability to establish and maintain harmonious working relationships with other employees.
• Ability to make decisions in accordance with the rules and regulations and policies and apply these to work problems.

PHYSICAL REQUIREMENTS/ENVIRONMENTAL CONDITIONS:

Work is primarily performed in an indoor, climate-controlled environment and is nearly absent from disagreeable elements (e.g., irate customer, extreme noise, heat, odors, heights and/or dust). 

 This is primarily office work requiring limited physical effort.  This position requires stooping, crouching, walking, pulling, lifting, grasping, hearing, visual acuity (i.e. seeing up close, seeing far away, depth perception), kneeling, reaching, pushing, talking, standing, climbing, finger movement, repetitive motions.  Frequent lifting of 10 to 15 pounds; occasional lifting of up to 25 pounds, and may require lifting up to 50 lbs.

 WORK LOCATION:

Remote Eligible - This position is assigned to a county worksite. However, in the sole discretion of Bay County BOCC, this position may be eligible for telework within the State of Florida.

Salary : $37,794 - $66,206