What are the responsibilities and job description for the Bay FC Game Day Staff – VIP Ticket Services, Greeting, and Customer Service position at Bay FC?
Game Day Staff – VIP Ticket Services, Greeting, and Customer Service
Reports to Senior Director of Client Services, Ticketing
Pay Rate: $22/hour, Part Time, Seasonal
Reports to Senior Director of Client Services, Ticketing
Pay Rate: $22/hour, Part Time, Seasonal
Background
Bay FC is the first NWSL team in the Bay Area. Co-founded by four U.S. Women’s National Team legends—Brandi Chastain, Aly Wagner, Danielle Slaton, and Leslie Osborne—in partnership with global investment firm Sixth Street, Bay FC is changing the face of women’s soccer as we know it. Beginning play in the 2024 season, we are building a squad that will play the beautiful game with power, passion, energy, and creativity.
Bay FC is a team that defies convention and transcends culture. We are proud to represent the Bay Area with its tapestry of different ethnicities, languages, climates, and ideas. Our team will be a uniting force, building a culture of belonging and shared pride. We will become a beacon of hope and connection, welcoming and embracing all fans. Our stadium will be a home for people of all backgrounds and identities. We will be the bridge that unites the Bay’s diverse communities. Through our actions and our love of the game, we will inspire and improve the lives of others.
While our community is our foundation, our love of football is our reason for being. We have the fire to be the best, and we will show up on the field every day with intensity, competitiveness, passion, and a drive to win.
Position Summary
Bay FC is seeking part-time seasonal Game Day Staff for the 2025 season.
We’re looking to hire four (4) people to support VIP Ticket Services, greeting, and customer
service duties for the Bay FC Home Opener on March 22, 2025.
service duties for the Bay FC Home Opener on March 22, 2025.
Successful candidates will continue to work at home games throughout the remainder of the season, providing white glove service for our season ticket members.
Responsibilities
Responsibilities
- Greet, direct, and assist fans that arrive at the park.
- Resolve ticket issues as needed.
- Address customer questions, comments, and complaints; involve supervisor as needed.
- Provide fans with information about the park, seating charts, restrooms, concessions,
promotion items and emergency exits. - Offer suggestions to make the game day experience one of the best.
- Inform fans on upcoming promotions/events at that park.
- Assist all fans with locating their respective seating location within the park and assist
fans by answering questions about the facility and team. - Request wheelchair and courtesy cart transportation as needed.
- Assist in keeping the park a clean environment, and work with the management staff to
resolve any situation which requires attention.
The above statements are intended to describe the general nature and level of work being
performed by people assigned to this job. They are not intended to be an exhaustive list of all
responsibilities, duties and skills required for the job.
Qualifications
performed by people assigned to this job. They are not intended to be an exhaustive list of all
responsibilities, duties and skills required for the job.
Qualifications
- Must be available to work at the home opener game at PayPal Park from 3 pm to the end of the game on March 22nd.
- Must be able to work at least 75% of home games throughout the 2025 season (March- October) Schedule: https://bayfc.com/schedule/
- Strong interpersonal, communication and customer service skills preferred.
- Provide excellent customer service and interactions with fans to ensure they are maximizing their game day experience enjoyment.
- Ability to work in outdoor weather conditions to include extreme heat, cold, and rain.
- Ability to work independently and in a team environment.
- Ability to stand, sit, and walk for 4-6 hours.
- Must be able to work nights, weekends, and holidays based on the event schedule.
- Must be able to follow written and verbal instructions and communicate effectively.
Desired knowledge, skills, and abilities
- Background or interest in sports, ticketing, event operations, food and beverage, hospitality, stadium operations, business, or customer service-related fields
- Willing to work non-traditional hours (weekends, evenings, etc.)
- Must be able to walk/stand for extended periods
- Strong verbal communication skills
- Detail-oriented and enthusiastic about working within a sports-related environment
- Ability to work effectively in a collaborative team environment
- Ability to problem solve under pressure
- Experience in event operations
Bay FC is an equal opportunity employer to all, regardless of age, ancestry, color, disability
(mental and physical), exercising the right to family care and medical leave, gender, gender
expression, gender identity, genetic information, marital status, medical condition, military or
veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy,
childbirth, breastfeeding and related medical conditions), and sexual orientation, or any other
characteristics protected by applicable federal, state or local laws.
(mental and physical), exercising the right to family care and medical leave, gender, gender
expression, gender identity, genetic information, marital status, medical condition, military or
veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy,
childbirth, breastfeeding and related medical conditions), and sexual orientation, or any other
characteristics protected by applicable federal, state or local laws.
Salary : $22
