Talent Development Manager

About the Role:

The Talent Development Manager plays a crucial role in driving the development and growth of our talent across both front office and back-office teams. You will be instrumental in elevating our organizational talent density and ensuring that every department continues to operate at an extremely high level. This individual will act as a thought partner, providing guidance to managers on goal setting, and goal attainment and creating and developing the many facets to a Career Growth and Development Plan. This role requires a strong background in Learning & Development (L&D) and a passion for building high-performance standards, ensuring we continuously raise the bar on our talent and performance. You posses an in-depth understanding of adult learning theory principles.

Scheduled Weekly Hours:

40 hours per week; Monday – Friday

What you’ll be doing:

• Under the guidance of the AVP of Human Resources, you will help direct performance management, talent/employee engagement, and learning and development to ensure that our team members have the resources and support to achieve their ambitious goals.
• Develop and implement a Learning & Development (L&D) strategy that supports the company's growth and aligns with business goals.
• Create an employee development framework and pathways that support internal mobility and succession planning, ensuring our employees have clear growth opportunities.
• Design and oversee the creation of L&D infrastructure, including systems, tools, and processes.
• Lead the Talent Management Process (TMP) in partnership with the AVP of Human Resources, ensuring the successful execution of individual development plans, succession planning and career tracking.
• Oversee the training function and Learning Management System (LMS), ensuring it meets the needs of the organization and supports our learning initiatives.
• Act as a thought partner to people managers, providing guidance on goal setting, goal attainment, and personnel decisions.
• Collaborate with business partners to assess talent gaps and provide solutions to improve the development of both front office and back office employees.
• Design and implement a leadership development program to ensure the organization has ‘ready talent’ to support our rapid growth. This is to include scholarships and programs such as CUNA Management and BayFedU.
• Implement leadership assessment tools and practices to identify and develop future leaders.
• Manage organizational training for branch staff and back office, ensuring compliance and safety in those areas.
• Advocate for and promote a culture of feedback, growth, and accountability across the organization.
• Creating employee training programs that address skills gaps as well as broader institutional goals
• Collaborating with the AVP of Human Resources to develop plans for boosting employee engagement, morale and retention.
• Stay current with industry trends and innovations in learning and development, including AI, and incorporate these advancements into our strategy.
• Foster a culture of continuous learning and development, ensuring that employees have access to the resources and opportunities they need to grow.
• Help lead and host All Staff meetings, ensuring clear communication and alignment across teams.
• Ability to create engaging video content, write scripts, and effectively communicate key initiatives to the organization through multimedia channels.
• Ensure compliance with labor laws, company policies, and industry regulations while maintaining accurate employee records and managing HR documentation

Supervisory Responsibilities:

• Establishes the scope of authority and responsibility for direct reports.
• Periodically meets with direct reports to establish individual and team performance goals to review, coach and monitor performance against goals, discuss significant operations issues and review staff training and development requirements. Establishes goals and measures to track the success of the department.
• Promotes teamwork among staff to ensure work is performed in a collaborative manner and standards for excellent member service are achieved. Responds appropriately to member concerns.
• Maintains effective communication with all management staff to ensure coordination and exchange of information for accomplishing Credit Union goals. Gathers and disseminates information to all areas/departments regarding policy and procedures changes, and other important issues involving assigned areas.
• Analyzes the workflow of the team and continuously makes recommendations to AVP Human Resources for changes to improve efficiency and reduce risk.
• Coordinates the orientation and training of new team members.
• Conducts performance evaluations of direct reports and recommends merit increases, when applicable.

You’re Perfect For This Role If You Have:

• Preferred Bachelor's degree in Human Resources, Organizational Development, Business, or a related field.
• Five years experience in a management role.
• A minimum of three years of banking experience is required, preferably in a supervisorial or leadership role.
• Proven experience in Learning & Development, Talent Development, or a similar field.
• Strong understanding of talent management, goal-setting frameworks, and internal mobility.
• Experience developing and implementing L&D strategies and systems.
• Strong knowledge of leadership development, succession planning, and leadership assessment tools.
• Experience overseeing a Learning Management System (LMS) and training functions.
• Exceptional communication and writing skills, with the ability to influence and coach people at all levels of the organization.
• Experience working with both front-office and back-office teams.
• Demonstrated ability to partner with leadership to execute development plans and succession planning.
• Strong analytical skills, with the ability to use data to drive decisions and track progress.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Experience with creating video content and writing scripts for internal communication.

Other Skills:

• Must have excellent customer contact skills, communication skills enabling the ability to deal with difficult situation and find resolutions.
• Must have ability to understand specific job needs and then develop, coach and mentor staff and leadership to achieve goals.
• Excellent customer skills and experience in interviewing others; strong listening skills.
• Must be analytical with solid math and auditing skills and detail-oriented with excellent research and decision-making ability.
• Must have the ability to work well with cross-functional teams.
• Ability to manage multiple priorities and meet deadlines in a fast-paced, high volume work environment.
• Ability to learn multiple software programs utilized by various departments throughout the organization.

Who We Are:

Bay Federal Credit Union was started in 1957 when local school teachers pooled their money together to start a credit union. This  original vision and investment has grown into the area’s largest locally-owned financial institution, with nearly $1.6 billion in assets. Today, Bay Federal provides full service financial products and solutions to individuals and businesses in Santa Cruz, Monterey, and San Benito counties.

As a local, member-owned, not-for-profit financial cooperative, we are passionate about contributing to the community and being an integral part of its incredible story. Each year, our employees volunteer their time and donate their money to local non-profits, schools, and events. Our managers serve on local non-profit Boards of Director to be involved, understand challenges, and to make a real difference in the communities we serve.

From our founding as a teacher’s credit union, Bay Federal has continued our commitment to education. We offer annual student scholarships for members and offer a comprehensive array of solutions to support our member's financial wellness. Through online financial education course offerings, solutions for teachers and students, as well as special programs for youth, our financial wellness programs are free and available to the public. This is a small part of our work in creating thriving and vibrant communities!

We look forward to continuing our story, and hope that you will be a part of it!

Perks of Joining Bay Federal Credit Union:

• Rated #1 Credit Union to Work For by CU Journal
• Best Places to Work in the Bay Area (SF Business Times/Silicon Valley Journal)
• 11 Federal Holidays observed as paid days off
• We invest in your professional growth & development by providing access to industry standard webinars, LinkedIn Learning courses, and career tracking. We also partner with Cabrillo College for a 12 week leadership program for up and coming supervisor and manager level employees
• Mac McCormac Employee Scholarship award for $1,500 towards education expenses
• Our hybrid work approach combines the flexibility of remote working with the benefits of bi-annual in-person all staff meetings

Benefits Offered at Bay Federal Credit Union:

• 401k Matching – $1 for $1 company match up to 5% of pay
• Eligibility to participate in annual bonus plan
• Benefits Offered – Medical, Dental, Vision, Life Insurance, and Long Term Disability coverage
• Employee Assistance Program that supports 6 face-to-face sessions per person, per reason, for you and your household
• A wellness program that supports your physical, financial, and emotional health
• Supplemental benefits such as Pet Insurance and Aflac

Bay Federal Credit Union is proud to offer a competitive, robust compensation and benefits package.  Bay Federal considers many factors in determining base pay such as experience, education/training, internal peer equity, job location, and other business considerations when extending an offer. For Santa Cruz, CA only, the pay scale Bay Federal reasonably expects to pay for this position is $86,400.85 - $108,001.06 annually. Salaries are based on the geographic location in which you live if working remotely.

Bay Federal provides health care benefits, life and disability insurance, paid holidays and 401k with a company match to eligible employees; along with employee paid voluntary benefits. Paid time off is accrued per paycheck for eligible employees at a rate based on your tenure. Leaves of absences are available in adherence with state and federal regulations.

Bay Federal is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law. Bay Federal is at at-will employer. 

For CCPA's requirements regarding security practices and procedures, please see our privacy page here (https://www.bayfed.com/privacy). Bay Federal Credit Union takes our obligation to keep our member's data safe and secure and adhere to industry standard best practices

Salary : $86,401 - $108,001