OP Clinic Admin Coordinator

Job Title: Outpatient Clinic Administrative Coordinator

Reporting To: Outpatient Manager

FLSA Status: Non-Exempt (Hourly)

Summary

Provides administrative and coordinator support for patients and physicians in the outpatient and interventional psychiatry physicians.

Essential Duties

• Handles incoming calls and directs callers to proper team members and teams.

• Responds and processes all new outpatient service inquires.

• Screen, register patients, and schedule new patients for initial consultations.

• Maintains provider schedules, and schedules patient appointments.

• Sends prescription refills to providers for review.

• Collects and processes patients’ balances: copays, deductible, or co-insurance.

• Prepare financial paperwork for treatments.

• Maintains and updates patient demographics and insurances.

• Directs requests and inquiries to appropriate team members as needed for other treatment service lines.

• Prepare and send new paperwork.

• Verify mental health benefits, and insurance authorizations, as needed, including prior authorizations for treatment and/or prescriptions.

Duties

• Review and respond to voicemails: patients, other providers or health centers, insurance inquiries and pharmacy related questions.

• Update and complete assigned tasks in database.

• Screen new patients with BPA contracted insurances; Verify mental benefits and review patients’ financial responsibility; Assist with authorizations, if needed.

• Register new patient(s) in EMR and initiate patient portal to complete paperwork.

• Confirm required paperwork is completed including entering required fields: demographics, insurance and add service programs in EMR.

• Respond to emails from patients, doctors, and BPA team members and leadership.

• Attend staff and department meetings

• Assist other team members as required; including support to Supervisor and/or Manager with monthly reports.

• Participates and contributes to training and knowledge with other team members on work assignments and new processes.

• Supports Manager with mid and end of month reports

• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 3 years of clinic or hospital work experience.

• Ability to juggle multiple tasks and adjust to changing schedules and priorities and efficiently meet deadlines.

• Able to work as a team player or independently and with or without direction.

• Self-motivated, detail-oriented and organized.

• Compassionate and professional with patients at all times.

• Experience with telecommunication hardware and software.

• Proficient in computer applications such as Outlook, Microsoft Office, and web browsers.

• Excellent English communication (oral and written) - interpersonal, organizational, and presentation skills.

• Accurate typing proficiency.

• Able to work with confidential material and maintain appropriate boundaries.

• Professional attitude and attire.

Job Type: Full-time

Pay: $25.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• M-F Schedule no Weekends
• 10 Paid Holidays/ 15 PTO / 2 Floating Holidays
• Medical (Employee Dependent(s) covered by Employer)
• Dental
• Vision
• Life Insurance (Employer Covered)
• LTD (Employer covered)
• 401k - 100% vested after 90 days

Healthcare setting:

• Clinic
• Inpatient
• Outpatient

Medical specialties:

• Psychiatry

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Insurance verification: 1 year (Required)
• Medical office: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

Salary : $25 - $27