What are the responsibilities and job description for the Front Desk Clerk position at Bay Valley Resort & Conference Center?
## Overtime
We are seeking a dedicated Front Desk Agent to join our team in providing exceptional customer service in a hotel/resort setting. The ideal candidate should have a passion for hospitality and guest relations, ensuring a positive experience for all visitors.
## Duties
- Greet guests upon arrival and provide them with information about services and amenities
- Check guests in and out efficiently, handling reservations and payment transactions
- Answer phone calls and inquiries with professionalism and courtesy
- Assist guests with special requests and resolve any issues or complaints promptly
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction
## Qualifications
- Previous experience in the hospitality industry is preferred
- Excellent customer service skills with a friendly and approachable demeanor
- Proficiency in using phone systems and hotel management software
- Strong communication skills, both verbal and written
- Bilingual abilities are a plus
- Ability to multitask and work well under pressure
Join our team as a Front Desk Agent to be part of a dynamic environment where you can grow your career in hospitality while providing top-notch service to our guests.
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- Evening shift
- Morning shift
- Night shift
Ability to Commute:
- Bay City, MI 48706 (Required)
Work Location: In person
Salary : $13 - $15
