What are the responsibilities and job description for the Service Supervisor position at BAYADA Home Health Care?
Are you ready to love what you do?! BAYADA Home Health Care is seeking a Service Supervisor for our Assistive Care State Programs office located in Philadelphia, PA.
POSITION SUMMARY: This position includes a unique opportunity to act as a non-clinical employee field supervisor (where applicable), a client advocate and community resource in the Assistive Care State Program practice. You will work closely with the interdisciplinary office team to effectively monitor assist in client and employee satisfaction, the quality and safety standards of our personal care services and assist with social determinant issues that impact our client’s health and welfare.
Minimum Qualifications
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
POSITION SUMMARY: This position includes a unique opportunity to act as a non-clinical employee field supervisor (where applicable), a client advocate and community resource in the Assistive Care State Program practice. You will work closely with the interdisciplinary office team to effectively monitor assist in client and employee satisfaction, the quality and safety standards of our personal care services and assist with social determinant issues that impact our client’s health and welfare.
Minimum Qualifications
- Exemplifies characteristics of The BAYADA Way: compassion, excellence, and reliability
- Demonstrated record of strong interpersonal skills
- Demonstrated track record of successfully taking on more responsibility with positive results and ambition to grow past current position
- Prior health care, and/or home or social service experience preferred
- Competence in basic PC skills required to perform job functions
- Must have reliable transportation
- Demonstrate and communicate the core values of BAYADA and The BAYADA Way
- Conduct supervisory visits of non-medical staff in the clients’ homes and in the community
- Ability to establish positive supportive and trusting relationships with and among clients, field staff and colleagues and work collaboratively and effectively with an interdisciplinary management team
- Ensure field staff have completed all required competencies and documentation to provide required Homemaker and/or personal care assistance services
- Visit clients in their home as required to:
- Obtain feedback and ensure client and employee satisfaction
- Ensure care plan is carried out as written
- Report any service deviations or care plan requests from the client to the clinical manager and/ or client service manager
- Identify and assist our client’s in resolving unmet social needs
- Document all pertinent situations and interactions with clients, families, physicians, case managers and other care providers, to ensure adequate coordination and continuity of service
- Develop community relationships and participate in outreach activities
- Glassdoor Best Places to Work in 2018 and 2019
- Forbes 2020 Best Places to Work for Women
- Paid Weekly
- Mon-Fri work hours
- AMAZING culture
- Comprehensive benefit packages
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
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