What are the responsibilities and job description for the Lead Dispatcher Supervisor position at Hart to Heart Ambulance Service Inc?
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Position Summary:
As a Lead Dispatcher Supervisor, you will play a crucial role in the daily operations of our paratransit services. You will oversee a team of dispatchers, ensuring that all transportation requests are handled efficiently and effectively. Your primary responsibilities will include:
Key Responsibilities:
· Dispatch Management: Supervise and coordinate the activities of dispatchers to ensure optimal service delivery.
· Interdepartmental Communication: Foster strong communication channels with other departments (e.g., operations, fleet, and safety) to ensure a smooth flow of information and efficient coordination of resources.
· Customer Service: Provide exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
· Team Leadership: Motivate, train, and develop your team to achieve high performance standards.
· Performance Monitoring: Track and analyze key performance indicators to identify areas for improvement and implement necessary changes.
Emergency Management: Develop and implement emergency procedures to ensure a timely and effective response to critical situations.
Compliance: Ensure compliance with all applicable regulations[AW1] [SR2] [SR3] [AW4] , policies, and procedures.
Reporting to Leadership: Prepare and submit regular reports to leadership on the performance of the dispatch team, including key metrics, operational issues, and recommendations for improvement.
Availability: Ability to have regular and predictable attendance, ability to work a flexible schedule, including working various shifts, weekends, holidays, and split days off.
Qualifications:
· High School Diploma or equivalent required.
· Valid Driver's License.
· Minimum 3-5 years of experience in paratransit dispatch or logistics.
· 1 year of customer service experience.
· Strong organizational and time management skills.
· Excellent communication and interpersonal skills.
· Proficiency in Microsoft Office Suite and dispatch software.
· Ability to work under pressure and handle multiple tasks simultaneously.
Benefits:
· Competitive salary and benefits package.
· Opportunities for professional growth and development.
· Supportive and collaborative work environment.
[AW1]@Shannon Reynolds - I like where you took this.
I would add back in this qualification from the prior version to gauge comfort and interest given the variety of schedules they may face:
Ability to have regular and predictable attendance, ability to work a flexible schedule, including working various shifts, weekends, holidays, and split days off.
[SR2]Not a problem at all, I'll add it back
[SR3]@alexandra Wieland Done
[AW4]Awesome - going to ask the team to refresh the post with this. Thank you
Salary : $24
