What are the responsibilities and job description for the Customer Relations Representative position at BayCare?
At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.
Responsibilities:
- Responsible for collaborating with the Customer Relations Team across BayCare Health System.
- In charge of receiving all intake calls, identifying next steps for submission of the complaint or grievance, and entering into Prism.
- Work with all levels of leadership, resolve and escalate incoming phone calls, and provide feedback/next steps to the caller.
- Support Customer Relations Specialists (CRS) daily with various communications workflow for all regions including but not limited to: emails, voicemails, faxes, mail correspondence, survey responses and written documents.
- Coordinate and set-up meetings for team, organize calendars and reminders for teams.
- Drafting and finalization of meeting minutes for system.
- Coordinate team logistical needs.
- Work with all departments necessary including IT, EVS, Facilities, Security, Leadership, etc. to ensure coordination, flow, and flexibility.
- Proofreading correspondence and other collaterals i.e., patient correspondence to meet CMS guidelines.
Minimum Qualifications:
- Experience: 5 years of Office Coordination.; Preferred - 5 years - Healthcare.
- Education: HS Graduate or Equivalent GED
Preferred Skills:
- Ability/ Knowledge to work computer programs (Prism and Sorian)
- General medical/insurance knowledge
BayCare offers a competitive total reward package including benefits, paid time off, tuition reimbursement, 401k match and additional yearly contribution, yearly performance appraisals with merit increases, yearly team award bonus, community discounts and the chance to be part of an amazing team and a great place to work!
Location: Tampa, FL
Status: Full Time, Exempt: No
Shift Hours: 8am-4:30pm
Weekend Work: None
On Call: No
How often will this team member be working remotely? Never
Equal Opportunity Employer Veterans/Disabled
