What are the responsibilities and job description for the Customer Service Center Rep - Access Center position at BayCare?
BayCare is currently in search of our newest Customer Service Rep who is passionate about providing outstanding customer service to our community. BayCare’s top priority is the health and well-being of our communities as Tampa Bay's leading multi-specialty group with more than 600 providers practicing 45 specialties in over 175 outpatient locations throughout the Tampa Bay and west central Florida regions.
Position Details:
- Location: Remote, FL
- Status: Full Time (non-exempt)
- Shift: 8:00 AM - 5:00 PM Monday through Friday
BayCare is all about making the most of your life and loving your career. BayCare provides an array of benefits to help you meet the daily challenges of balancing all aspects of your life and career goals.
- Benefits (Health, Dental, Vision)
- Paid time off
- Tuition reimbursement
- 401k match and additional yearly contribution
- Yearly performance appraisals and team award bonus
- Community discounts and more
AND the Chance to be part of an amazing team and a great place to work!
The Customer Service Rep is responsible for:
- Supporting the physician's office health care team, schedules patient appointments, assists with patient inquiries, may arrange for other procedures, laboratory and consultations with referral doctors, serves as the initial point of contact for all BayCare Health System marketing activities and physician referral efforts.
- Responsible for quickly determining the needs of the customer.
- Other marketing and non-marketing related duties as assigned.
- Required specific skills include: Active listening/verbal and written communication skills; ability to multi-task between systems while communicating with the customer and documenting the account within appropriate database; MS Office (Word, Outlook, Excel); ability to handle escalated calls to resolve issues with professionalism and patience; ability to grasp operational concepts/objectives and follow routing procedures using appropriate judgement; able to type 40-45 WPM <2 errors.
- Preferred specific skills include: Fluent bilingual Spanish-English reading, writing, and speaking skills and knowledge of health care and/or managed care industry.
Position is remote - full-time work from home, if selected for the role there is a required2 week training onsite in Tampa and Clearwater.
***While this position is remote, qualified candidates must reside in the State of Florida***
Education:
- Required High School or Equivalent
- Preferred Associates or Related
Experience:
- Preferred 1 year Customer Service
- Preferred 1 year Call Center
- Preferred 2 year Healthcare
Equal Opportunity Employer Veterans/Disabled
