What are the responsibilities and job description for the Helpdesk Analyst position at BayCare?
At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.
Responsibilities:
- Provides support to BayCare's IS customers for computer, application, system, device, access and hardware issues.
- Identifies, researches and resolves technical problems of moderate complexity.
- Provide excellent and timely technical support and troubleshooting for systems.
- May coordinate with other teams or departments to resolve customer incidents and fulfill user requests.
- Maintains department-wide communication to ensure prompt incident resolution, repair and replacement of hardware, software and system functions.
- Perform other duties as assigned.
Minimum Qualifications:
- Required - 3 years - Related experience in lieu of Bachelors.
- Bachelors - Information Systems; Or - Bachelors - Computer Science
- High School/GED is acceptable with 3 years of experience in an Application Support role or A Certification
- 1 year of Helpdesk experience
BayCare offers a competitive total reward package including benefits, paid time off, tuition reimbursement, 401k match and additional yearly contribution, yearly performance appraisals with merit increases, yearly team award bonus, community discounts and the chance to be part of an amazing team and a great place to work!
Location: Tampa, FL
Status: Full Time
Shift Hours: Varies
Weekend Work: Occasional
On Call: Yes
How often will this team member be working remotely? Hybrid
Equal Opportunity Employer Veterans/Disabled
