What are the responsibilities and job description for the Intake/Office Assistant position at BAYHEALTH INC?
Bayhealth, Inc. is seeking a full-time Intake and Office Coordinator at our office. We’re looking for highly motivated personnel to join our fast growing team.
Intake Responsibilities:
Directs all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies.
- Ensures compliance with all state, federal, and Joint Commission referral/intake regulatory requirements .
- Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
- Establishes and maintains positive working relationships with current and potential referral sources.
- Ensures seamless transition of patients to home care by providing direct oversight of patient education and preparation for home care, plan of care initiation , and coordination of care with multiple service providers.
- Builds and monitors community and customer perceptions of Bayhealth, Inc. as a high quality provider of services.
- Maintains comprehensive working knowledge of Bayhealth, Inc. contractual relationships and ensures that patients are admitted according to contract provisions.
Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Bayhealth, Inc .
Office Related Responsibilities:
Greet and welcome guests as soon they arrive at the office
- Answer, screen, and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material
- Assist in lobby/kitchen clean, sanitary & daily taking out the trash
Other duties that may be assigned by the Office Manager, Human Resources Specialist, Administrator, and CFO
Qualifications:
- Ability to prioritize and work on multi-task with minimum supervision
- Excellent organizational, time management and customer service skills
- Excellent communication skills
- Excellent computer skills
- High attention to detail
- Ability to type at least 50 wpm
- Experience in home health preferred
- Ability to speak a second language (ie. Spanish, Vietnamese, etc.) is a plus
- Home Health Aide certified is a plus
- Microsoft Office experience preferred
High school or equivalent preferred
Benefits:
- Health Insurances (medical, dental, and vision plans)
- Paid time off (PTO)
- 401k matching
