What are the responsibilities and job description for the Desktop Support Technician position at Bayhealth?
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Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, a s well as stand -alone Emergency Department in Smyrna and a hybrid E mergency Department and Urgent Care in Milton . We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore . Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!
Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including:
- Generous Paid Time Off and Paid Holidays
- Matching 401(k)/403(b) Plans
- Excellent Health, Dental, and Vision
- Disability and Life Insurance options
- On Site Child Care
- Educational Reimbursement
- Health Care and Dependent Care Flex Spending Accounts
- Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!
Location: Kent Campus Hospital
Status: Relief 0 Hours
Shift: As Needed
SALARY RANGE: 22.21 - 33.31HOURLY
General Summary:
Under direct supervision, the Desktop Support Technician provides basic technical support of desktop computers, telephones, peripherals, applications, and related technology. The Desktop Support Analyst I will be responsible for device installations and dispositions, following established departmental procedures. More complex or advanced support needs may be referred to a Desktop Support Analyst I or II.
Responsibilities:
1. Installs, configures, and ensures ongoing usability of desktop computers, telephones, peripheral equipment and software within established standards and guidelines a. Includes specification, installation, testing and troubleshooting of computer systems and peripherals 2. Demonstrates excellent customer service and interpersonal skills by utilizing a courteous, timely, and professional approach in dealing with clients and co-workers. a. Follows up with clients on unresolved problems b. Practices reflective listening skills. c. Presents ideas and instructions clearly 3. Works with the Asset Analyst to ensure computer assets are properly handled according to established device disposition procedures. 4. All other duties as assigned within the scope and range of job responsibilities
Required Education, Credential(s) and Experience:
- Education: High School Diploma or GED ; ; College course work
- Credential(s): ;
- Experience: Required: Any combination of educational experience and/or work experience that require the use of a phone and a computer. Preferred: Prior customer service experience and/or prior computer troubleshooting experience.
Preferred Education, Credential(s) and Experience:
- Education:
- Credential(s):
- Experience:
To view a full list of all open position at Bayhealth, please visit:
https://apply.bayhealth.org/join/
