What are the responsibilities and job description for the Patient Access Supervisor Fulltime Days position at Baylor Scott & White Medical Center - Sunnyvale?
Baylor Scott & White Medical Center - Sunnyvale is an acute care hospital serving the communities in and around Sunnyvale, Texas. We strive to make the lives of our patients and their families better at every interaction. Our Team Members live out this passion in their daily roles as we support their career and personal goals.
We are located just minutes east of Dallas and south of Garland / Rowlett on Hwy 80 at Collins Road in Sunnyvale. Many team members live in Forney, Mesquite, Garland, Balch Springs, and Rockwall areas with a short commute.
Our work environment includes:
- Modern Office Setting
- On-Site Cafe' and Coffee Bar (Payroll Deduction available)
- Collaborative Teams
- Team Member engagement opportunities
- Competitive pay
- Benefits provided based on your work assignment (Full-time, Part-time, or PRN)
Baylor Scott & White Medical Center - Sunnyvale is seeking a Patient Access Supervisor that will be responsible for supervising all Admitting Department Representatives (Clerks) in the general Admitting Department area, Outpatient, and the Emergency Department Admitting areas. Maintains efficient and orderly admission of inpatients and admitting process of individuals who have hospital-based outpatient testing or procedure. Maintains open communication with the Nursing Supervisor, Business Office and Environmental Services.
What your day will look like:
- Responsible for the Admitting Department, including reservations for hospital services, preadmitting patients, verifying insurance eligibility, admitting outpatients and inpatients
- Ensures that the clerks are collecting accurate information from the patient and entering it correctly into the computer system.
- Responsible for in-servicing the Admitting Department concerning issues such as Conditions of Admissions, Advance Directives, Patient’s Rights and Responsibilities, hospital policy and procedures.
- Is available to the clerks to handle patients’ concerns, complaints.
- Updates the Admitting Department policy and procedures as needed.
- Responsible for maintaining the insurance master files.
- Communicates clearly and concisely within the department and with other hospital departments.
- Treats patients and their families with respect and dignity, ensures confidentiality of patients’ records.
- Interacts professionally with patient/family and provides explanations and verbal reassurance as necessary.
- Documentation meets current standards and policies.
- Maintains and operates equipment safely and correctly.
- Orders supplies and printing weekly; obtains orders as required.
- Responsible for operating the Admitting Department safe for patient valuables.
Success Factors:
- High School graduate, an Associate of Bachelor’s Degree in business preferred.
- Ability to read and communicate effectively in English.
- Additional languages preferred.
- Computer knowledge
- Required: Understanding of Revenue Cycle Management and Regulatory Agencies. Leadership abilities. Thorough knowledge of computer systems in healthcare. Excellent interpersonal and organization skills.
