What are the responsibilities and job description for the Front Desk Agent position at Baymont by Wyndham?
Job Summary
We are seeking a motivated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience. This role requires strong administrative skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Duties
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage phone systems to handle incoming calls, inquiries, and reservations effectively.
- Perform data entry tasks accurately, including guest information and reservations into the system.
- Provide customer support by addressing guest concerns and resolving issues promptly.
- Proofread documents to ensure accuracy and clarity in communications.
- Maintain organized files for guest records and other administrative documents.
- Assist with administrative tasks as needed, including scheduling appointments and managing correspondence.
- Exhibit strong time management skills to prioritize tasks effectively throughout the day.
- Collaborate with other departments to ensure seamless guest experiences.
Qualifications
- Previous experience in a customer-facing role is preferred; Experience in Front desk or more.
- Proficiency in using phone systems and basic office software for data entry and file management.
- Strong proofreading skills with attention to detail in written communications.
- Excellent time management abilities to handle multiple responsibilities efficiently.
- Strong interpersonal skills with the ability to communicate effectively with guests and team members alike.
- Ability to work flexible hours, including evenings, weekends, or holidays as needed.
- Punctuality, Responsible and Presentable.
If you are passionate about providing outstanding service and thrive in an administrative role, we encourage you to apply for this exciting opportunity as a Front Desk Agent- Team Leader Manager Advancement.
Job Types: Full-time, Part-time
Pay: $12.39 - $13.25 per hour
Expected hours: 30 – 40 per week
Benefits:
- Employee discount
- Professional development assistance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Rotating weekends
- Weekends as needed
Work Location: In person
Salary : $12 - $13
