What are the responsibilities and job description for the Front Desk Agent position at QUALITY INN of Carthage?
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Assist guests with inquiries, requests, and complaints, providing exceptional customer service
- Handle cash transactions and maintain accurate records of payments
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
Experience:
- Previous experience in customer service would be an added asset
- Familiarity with phone systems and ability to handle multiple phone lines
- Strong customer service skills with the ability to handle guest relations effectively
- Multilingual skills are a plus, especially if fluent in languages commonly spoken by hotel guests
- Knowledge of hotel operations and procedures, including night audit processes
- Excellent phone etiquette and communication skills
As a Front Desk Agent, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our valued guests. We offer competitive pay rates.
Please note that only qualified candidates will be contacted for further consideration. Thank you for your interest in joining our team as a Front Desk Agent.
Job Type: Full-time
Pay: From $11.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- customer service: 1 year (Required)
Work Location: In person
Salary : $11