What are the responsibilities and job description for the Front Desk Associate position at Baymont By Wyndham?
Overview
We are seeking a dedicated and personable Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle various tasks efficiently in a fast-paced environment.
Responsibilities
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently while maintaining accurate records.
- Handle guest inquiries and provide information about hotel services, local attractions, and events.
- Address guest concerns promptly and professionally to enhance guest satisfaction.
- Operate phone systems to manage incoming calls and direct them appropriately.
- Assist with night audit procedures as required, ensuring accurate financial reporting.
- Maintain cleanliness and organization at the front desk area.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Uphold hotel policies and procedures while promoting a positive image of the establishment.
Qualifications
- Proven experience in guest services or customer service roles, preferably within the hospitality industry.
- Strong understanding of hospitality management principles and practices.
- Familiarity with front desk operations and hotel management software is a plus.
- Excellent communication skills, both verbal and written; bilingual candidates are encouraged to apply.
- Ability to multitask effectively while maintaining attention to detail in a busy environment.
- Strong problem-solving skills with a focus on guest relations and satisfaction.
- Availability to work flexible hours, including nights, weekends, and holidays as needed.
Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Types: Full-time, Seasonal
Pay: $17.00 - $18.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
People with a criminal record are encouraged to apply
Ability to Commute:
- Mackinaw City, MI 49701 (Required)
Ability to Relocate:
- Mackinaw City, MI 49701: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $18
