What are the responsibilities and job description for the Front Desk Associate position at Quality Inn Lakefront?
Front Desk Agent
Duties:
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring all necessary information is obtained
- Answer phone calls and direct them to the appropriate department or staff member
- Provide information about hotel services, amenities, and local attractions
- Handle guest complaints and resolve issues in a timely and efficient manner
- Process guest check-ins and check-outs accurately
- Maintain accurate records of guest accounts and transactions
- Assist with reservations and cancellations as needed
- Ensure the lobby area is clean, organized, and presentable at all times
Requirements:
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Proficient in using phone systems and computer software
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Detail-oriented with a high level of accuracy
- Ability to work independently as well as part of a team
We offer competitive pay rates, opportunities for career growth, and a positive work environment. If you are a friendly and customer-focused individual with excellent communication skills, we would love to hear from you!
To apply, please submit your resume along with a cover letter detailing your relevant experience.
Job Types: Full-time, Part-time, Seasonal
Pay: $16.00 - $18.00 per hour
Benefits:
- Flexible schedule
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Work Location: In person
Salary : $16 - $18
