Front Desk Clerk

The Baymont by Wyndham in Onalaska is looking for a wonderful individual to join our awesome front desk team to serve as our guests’ first point of contact and manage all aspects of their accommodation. The role of Front Office Representative requires an individual to have the ability to provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction.

This shift would be either 7 am-3pm or 3 pm-11pm

RESPONSIBILITIES:

• Be the warm welcome that kicks off a memorable guest experience.
• Take and manage guest bookings, and up-selling opportunities and telling them about ways to improve their stay.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Acknowledge Rewards Club members and returning guests, in person or on the phone.
• Records and communicates guest special requests and problems to the appropriate department and ensures they are addressed in a timely and acceptable manner.
• Provide information about our hotel, available rooms, rates, and amenities.
• Respond to clients’ complaints in a timely and professional manner.
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
• Upsell additional facilities and services, when appropriate
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
• Maintain updated records of bookings and payments.

LANGUAGE SKILLS:

• Ability to read and interpret documents such as safety rules, operation/maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to respond to complaints or inquiries from groups of managers, customers, or employees in person, via telephone, or in writing. Ability to communicate effectively before groups of customers or employees in person, via telephone, or in writing.

MATHEMATICAL SKILLS:

• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Ability to accurately handle cash, credit cards and checks. Ability to use basic accounting functions to balance deposits/daily work.

REASONING ABILITY:

• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written or oral form.

WORK ENVIRONMENT:

• The work environment described here is representative of those an employee encounters while performing the essential functions of this job. All employees must always follow proper safety precautions to avoid injuries.
• While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and driving conditions. The noise level in the work environment is usually moderate.

EXPERIENCE:

• Work experience as a Hotel Front Desk Agent, Receptionist, or similar role.
• Experience with hotel reservations software, like SynXis PMS, Opera PMS and others.
• Understanding of how travel planning websites operate, like Booking, Expedia, and TripAdvisor.
• Customer service attitude.
• Excellent communication and organizational skills.
• A degree in hotel management is a plus.

Job Types: Full-time, Part-time

Pay: $12.00 - $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Monday to Friday
• Morning shift

Ability to Relocate:

• Onalaska, WI 54650: Relocate before starting work (Required)

Work Location: In person

Salary : $12 - $16