What are the responsibilities and job description for the Night Auditor/Front Desk Agent position at Baymont by Wyndham?
Job Overview
The night auditor is responsible for providing excellent customer service to hotel guests while performing daily accounting and administrative duties to reconcile financial transactions, This overnight position ensures smooth operations during non-business hours, handles guest needs, and ensures the accuracy of hotel financial records.
Duties
1. Guest Services:
- Welcome and assist guests with check-ins, and check-outs, room reservations during late hours.
- Respond promptly to guest inquiries, requests, and concerns, ensuring a positive experience.
- Handle any late-night emergencies, coordinating appropriate departments or services when necessary.
2. Financial Reconciliation:
- Audit and balance daily financial transactions for all hotel departments.
- Post charges to guest accounts, including room fees, incidetal expenses, and other servies.
- Prepare, verify, and distribute daily financial reports for management.
3. Administrative Duties
- Complete end-of-day processes, including running daily reports and updating systems.
- Ensure accuracy cash, credit card, and billing transactions.
- Assist with setting up reservations or making changes as needed.
4. Safety and Security:
- Monitor hotel premises to ensure the safety of guests and staff during overnight hours.
- Follow Hotel Policies for emergency response and icident reporting.
5. Other Duties:
- Coordinating with houeskeeping, maintenance, and other departments for guest needs or operational issues.
- Perform light cleaning and organizing duties to maintain a welcoming front desk environment
- Preparing breakfast for guests.
Experience
- High School Diploma or equivalent; additional education in hospitality or accounting is a plus.
- Previous experience in customer service, accounting, or a similar role, preferably in a hotel environment.
Skills
- Proficiency in hotel property management systems( e.g, Opera, OnQ, SynXis) and basic computer skills.
- Strong mathematical, organizational, and multitasking abilities.
- Excellant verbal and written communication skills.
- Ability to work independantly during overnight hours.
- Attention to detail and problem-solving skills.
- Ability to stand for extended periods.
- Light lifting as needed
- Flexibility to work overnight shifts, weekends, and holidays
Job Type: Full-time
Pay: From $9.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Overnight shift
- Overtime
- Weekends as needed
Experience:
- Night audit: 1 year (Preferred)
Ability to Commute:
- Meridian, MS 39301 (Required)
Work Location: In person
Salary : $9
